Rooms Controller

Sheraton Hotels & Resorts; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Exclusive staff discounts

Flexible working hours

Career development programs

Employee wellbeing programs

Referral incentives

Global Marriott network

Job summary

Sheraton Hotels & Resorts in Sydney is seeking a Rooms Controller to join our team at 161 Elizabeth Street. You will assign rooms based on guest requests, handle enquiries, and assist with billing while delivering warm, guest-focused service.

As the face of the hotel, you’ll welcome guests from arrival to departure, manage reservations, cash handling, and communicate status with other departments. Experience with OPERA is preferred and working rights in Australia are required.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar supervisory role.
• Working rights in Australia.

Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements.
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail.
• Be the “face of the hotel” – welcoming and connecting with guests through each guest interaction from arrival to departure.
• Take guest reservation and perform cash handling & credit card responsibilities.
• Confirm reservations and cancellations whilst communicating status to appropriate departments.
• Organise and coordinate check-in/pre-registration procedures for arriving groups.

Skills

OPERA system

Supervisory experience

Guest service excellence

Australian working rights

Job description

Additional Information
Job Number26119551
Job CategoryRooms & Guest Services Operations
Location161 Elizabeth Street, Sydney, New South Wales, Australia, 2000 VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Rooms Controller because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Position Summary

• Assign rooms according to guest requests and preferences whenever possible
• Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
• Be the “face of the hotel” – welcoming and connecting with guests through each guest interaction from arrival to departure
• Take guest reservation and perform cash handling & credit card responsibilities
• Confirm reservations and cancellations whilst communicating status to appropriate departments
• Organise and coordinate check-in/pre-registration procedures for arriving groups.

About You

• Experience with OPERA property management system or similar
• Relevant experience in a similar supervisory role
• Working rights in Australia
• Enthusiastic to expand your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. #s-dni At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.