Front Office Supervisor

The Lodge Wadjemup; Perth; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Lodge Wadjemup on Rottnest Island seeks a Front Office Supervisor to oversee daily operations and guide the team through each shift. You will ensure guests enjoy a warm, professional and seamless experience from arrival to departure.

Reporting to the Front Office Manager, you will lead rosters, monitor activity and collaborate with Housekeeping, Reservations and maintenance to uphold service standards and robust reporting.

Qualifications

• Front Office experience in hotel, resort or similar hospitality environment.
• Supervisory or team leadership experience or readiness to step into a leadership role.
• Excellent communication and interpersonal skills.
• Strong organisation and attention to detail.
• Confident in handling guest concerns and decisions during busy periods.
• Experience using a hotel PMS; Mews experience highly regarded.

Responsibilities

• Supervise daily Front Office operations and support the team across shifts.
• Lead by example, delivering exceptional guest service.
• Assist with guest arrivals, departures, enquiries and reservations.
• Handle guest feedback professionally and resolve issues.
• Support training, development and onboarding of Front Office team members.
• Ensure accurate completion of daily Front Office procedures, handovers and reporting.
• Monitor room status, guest requests and priorities.
• Collaborate with Housekeeping, Reservations, Maintenance and other departments.
• Assist with rostering, team performance and operational requirements.

Skills

Front Office

Supervisory experience

Guest service

Communication

Mews PMS

Roster planning

Decision making under pressure

Tools

Mews PMS

Job description

As Front Office Supervisor, you will play a key role in the day-to-day operation of Front Office at The Lodge Wadjemup on Rottnest Island. Reporting to the Front Office Manager, you will support the team, oversee shifts and ensure guests receive a warm, professional and seamless experience from arrival through to departure.

Key responsibilities

• Supervise daily Front Office operations and support the team throughout each shift
• Lead by example in delivering exceptional guest service
• Assist with guest arrivals, departures, enquiries and reservations
• Handle guest feedback and resolve issues professionally and efficiently
• Support the training, development and onboarding of Front Office team members
• Ensure accurate completion of daily Front Office procedures, handovers and reporting
• Monitor room status, guest requests and operational priorities
• Work closely with Housekeeping, Reservations, Maintenance and other hotel departments
• Support the Front Office Manager with rostering, team performance and operational requirements
• Ensure hotel policies, procedures and service standards are consistently maintained

About you

• Previous Front Office experience within a hotel, resort or similar hospitality environment
• Previous supervisory or team leadership experience, or be ready to take the next step in your career
• Strong communication and interpersonal skills
• Excellent organisation and attention to detail
• Confidence handling guest concerns and making decisions during busy periods
• Experience using a hotel PMS; Mews experience would be highly regarded
• A positive, solutions-focused approach
• The ability to work across a flexible roster including weekends and public holidays
• A genuine passion for hospitality and creating memorable guest experiences

About us

The Lodge Wadjemup is located on beautiful Rottnest Island in Western Australia. We are a hotel offering unique island destination experiences.