Guest Experience Leader — Front Office Supervisor

Accor; City Of Busselton; Vor Ort; AUD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

ALL Heartist Discount

Family & Friends Discounts

ALL Loyalty Program

Training & Typsy access

Global hospitality network

Zusammenfassung

Pullman Bunker Bay, part of the Accor group in the Margaret River region of Western Australia, seeks a Front Office Supervisor. You will guide the front office day-to-day operations, mentor the team, and ensure seamless guest check-in and check-out while delivering memorable stays.

The role requires hands-on leadership, strong communication, and flexibility to work across nights, weekends, and public holidays in a luxury 5-star resort setting along the stunning Western Australian coastline.

Qualifikationen

• Background in Hotel Operations, aspiring to a leadership position
• Proficiency with reservation systems and PMS a plus
• Strong organisational and time-management skills under pressure
• Excellent written and spoken communication abilities
• Flexible rotating schedule including nights, weekends and holidays

Aufgaben

• Lead day-to-day front office operations with expertise
• Mentor and develop Front Office team in a supportive environment
• Collaborate with guests to resolve issues and enhance guest experience
• Contribute to roster planning and scheduling
• Maintain authentic, guest-focused service across shifts

Kenntnisse

Leadership

Communication

Multitasking

Time management

Hotel operations

Tools

Reservation systems

Property Management System (PMS)

Jobbeschreibung

Pullman Bunker Bay, part of the Accor group in the Margaret River region of Western Australia, seeks a Front Office Supervisor. You will guide the front office day-to-day operations, mentor the team, and ensure seamless guest check-in and check-out while delivering memorable stays.

The role requires hands-on leadership, strong communication, and flexibility to work across nights, weekends, and public holidays in a luxury 5-star resort setting along the stunning Western Australian coastline.