Front Office Supervisor

Accor; City Of Busselton; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

ALL Heartist Discount

Family & Friends Discounts

ALL Loyalty Program

Training & Typsy access

Global hospitality network

Job summary

Pullman Bunker Bay, part of the Accor group in the Margaret River region of Western Australia, seeks a Front Office Supervisor. You will guide the front office day-to-day operations, mentor the team, and ensure seamless guest check-in and check-out while delivering memorable stays.

The role requires hands-on leadership, strong communication, and flexibility to work across nights, weekends, and public holidays in a luxury 5-star resort setting along the stunning Western Australian coastline.

Qualifications

• Background in Hotel Operations, aspiring to a leadership position
• Proficiency with reservation systems and PMS a plus
• Strong organisational and time-management skills under pressure
• Excellent written and spoken communication abilities
• Flexible rotating schedule including nights, weekends and holidays

Responsibilities

• Lead day-to-day front office operations with expertise
• Mentor and develop Front Office team in a supportive environment
• Collaborate with guests to resolve issues and enhance guest experience
• Contribute to roster planning and scheduling
• Maintain authentic, guest-focused service across shifts

Skills

Leadership

Communication

Multitasking

Time management

Hotel operations

Tools

Reservation systems

Property Management System (PMS)

Job description

Pullman Bunker Bay is a 5-star luxury beachside resort located in the stunning Margaret River Region of Western Australia. The resort offers 150 beautifully appointed bungalow-style villas, a variety of food and beverage options at the Other Side of the Moon restaurant and bar, award-winning conference and wedding facilities, and a rejuvenating day spa. While living and working in this picturesque area, you can explore sailing adventures, savour award-winning wines, and experience world class whale watching from the banks of Bunker Bay Beach.

Purpose

As the Front Office Supervisor, your responsibility is to craft unforgettable experiences throughout the guest journey, from check-in to check-out. Your leadership will inspire and guide your Front Office team, ensuring the hotel operates seamlessly.

Primary Responsibilities

• Take the helm and guide the front office’s day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills And Experience

• A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of communication, both written and spoken
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.