Front Office Operations Lead - Real Estate

McGrath Estate Agents; Toowoomba Regional; On-site; AUD 65,000 - 85,000; Full time

Job summary

McGrath Toowoomba is seeking a polished, proactive Front Office Manager to drive operational excellence at the forefront of our real estate team. You will be the first and lasting impression, ensuring professional, high-quality client interactions and seamless administration across sales and property management.

This role combines front-desk leadership with strict compliance, contract processing, and cross-functional support to drive efficiency and service excellence.

Qualifications

• Highly organised and proactive professional.
• Attention to detail in a fast-paced real estate environment.
• Strong verbal and written communication.

Responsibilities

• Prepare, manage, and process residential sales contracts per legal requirements and agency standards.
• Ensure all sales documentation is accurate, complete, and promptly distributed to agents, solicitors, and clients.
• Oversee the sales contract process from preparation to settlement tracking and compliance.
• Manage high volumes of inbound calls and front-office enquiries professionally.
• Distribute messages, contract updates, and urgent notices to team members promptly.
• Manage incoming and outgoing mail.
• Collaborate with Marketing on administrative support for listings, campaigns and settlements.
• Manage office supplies, stationery, and general administration.
• Ensure meticulous reporting, filing, and compliance with internal auditing and external regulatory requirements.
• Open and close the office daily, maintaining immaculate presentation.

Skills

Front office management

Real estate knowledge

Communication skills

Microsoft Office 365

CRM/database management

Education

Real Estate Certificate of Registration (beneficial)

Tools

CRM systems

Microsoft Office 365

Job description

McGrath Toowoomba is seeking a polished, proactive Front Office Manager to drive operational excellence at the forefront of our real estate team. You will be the first and lasting impression, ensuring professional, high-quality client interactions and seamless administration across sales and property management.

This role combines front-desk leadership with strict compliance, contract processing, and cross-functional support to drive efficiency and service excellence.