Front Office Manager - InterContinental Hayman Great Barrier Reef

IHG Hotels & Resorts; Hayman Island; On-site; AUD 81,000 - 99,000; Full time

Benefits offered by this job

World class staff facilities

Staff pool & beach access

Extensive career development

Global network of 6300 hotels & brands

Job summary

InterContinental Hayman Great Barrier Reef is seeking a Front Office Manager to lead guest services on a luxury tropical island. You will supervise front office operations, coach the team, and ensure a warm, personalised welcome for every guest.

Strong focus on upselling, occupancy strategies, and VIP guest experiences. The role requires a Bachelor’s degree or equivalent in hotel management, four years’ guest service experience with two in leadership, and excellent communication skills.

Qualifications

• Bachelor’s degree or equivalent in hotel management or business.
• Four years guest service/hotel experience with two years in management.
• Proven ability to partner with leadership and influence teams.
• Excellent communication and interpersonal skills across levels.
• Strategic and data-driven mindset for decision making.
• Fluent English; other languages are a plus.

Responsibilities

• Deliver exceptional guest experiences from arrival to departure.
• Oversee front office operations with prompt, personalised service.
• Coach and develop the front office team to perform at their best.
• Drive revenue through upselling, occupancy strategies and client relationships.
• Oversee reporting, budgeting and cost control across front office.
• Coordinate with departments to support VIP guests and continuous improvement.

Skills

Leadership

Communication

Strategic thinking

Problem solving

Data-driven

Multi-tasking

Education

Bachelor’s degree in Hotel Management/Business Administration

Job description

About UsAs the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

About UsAs the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on our diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.
The resort features 182 elegantly designed guest rooms, suites, and villas across four distinct accommodation wings, surrounded by glistening pools, panoramic seascapes and lush tropical gardens. Together with our five distinct restaurants and bars alongside a bespoke collection of destination-inspired private dining experiences, InterContinental Hayman Great Barrier Reef, offers unrivalled luxury resort experiences.

About The RoleAs Front Office Manager, you will be responsible for delivering exceptional guest experiences from the moment a guest arrives, creating a warm and welcoming atmosphere that makes every stay memorable. You will oversee all aspects of front office operations, ensuring guests receive prompt, professional, and personalised service while proactively addressing feedback and resolving concerns. Leading from the front, you will guide, coach, and develop your team to perform at their best, fostering a positive and collaborative workplace culture while ensuring compliance with policies and procedures. You will manage daily operations, staffing, and performance to align with business needs, while also driving revenue through effective upselling, occupancy strategies, and strong client relationships. In addition, you will oversee financial processes including reporting, budgeting, and cost control, ensuring accuracy, security, and compliance. Acting as a key communication point across departments, you will support VIP guest experiences, manage special requirements, and contribute to continuous improvement initiatives, while maintaining high standards across the front office and public areas.
Full-time Role, Salary $90,000.00 + super

What We Need From You

• QUALIFICATION/LICENSES: Bachelor’s degree/higher education qualification/equivalent in Hotel Management/Business Administration. Driver’s License is required.
• Four years of guest service/hotel experience with two years in a management capacity or equivalent combination of education and work experience.
• Proven experience in partnering with and influencing leadership teams
• Excellent communication and interpersonal skills are required to ensure effective communication with colleagues, and stakeholders at all levels of the organization.
• Strategic thinking and problem-solving abilities to enable strategic and creative thinking to solve complex problems and make informed decisions, along with an analytical and data-driven mindset to analyse data and identify trends.
• You must be adept at managing competing demands, prioritizing and managing multiple initiatives simultaneously while remaining flexible and maintaining a focus on achieving organizational objectives
• Must speak fluent English, other languages preferred.

What We Offer

• World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
• An exciting and ever-changing Colleague Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
• 6300 Hotels & Resorts across the world with a strong talent program to develop and grow your career!