Front Office Manager - Guest Experience Leader, Darwin

Accor; Darwin; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

ALL Heartist Program

Family & Friends Discounts

ALL Loyalty Program

Accor Academy

Job summary

Accor’s Darwin hotels are seeking a Full-Time Front Office Manager to lead the team, enhance guest service and drive performance across our property network in the Top End.

Reporting directly to the Director of Operations, you will own KPIs including RPS, NPS, brand standards, loyalty enrollments and upselling, while supporting team wellbeing and delivering a warm, memorable guest experience.

Qualifications

• Dynamic, proactive and guest-focused leader with Front Office experience.
• Leadership experience in Front Office or similar environment.
• Strong background in Front Office procedures and Opera Cloud.
• Experience with forecasting, budgeting and Revenue Management principles.
• Experience managing rosters and payroll costs to support work-life balance.
• Working rights in Australia and actively working here in the country.

Responsibilities

• Ensure seamless guest arrivals and departures through front desk management.
• Manage and optimise Front Office systems, reporting, and daily operational processes.
• Collaborate with Housekeeping, Engineering and Reservations to maximise efficiency, room readiness and revenue.
• Oversee lobby operations, including porterage and guest services, ensuring a smooth and welcoming experience.
• Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty.
• Prepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures.

Skills

Front Office Leadership

Opera Cloud

Forecasting

Budgeting

Revenue Management

Tools

Opera Cloud

Job description

Accor’s Darwin hotels are seeking a Full-Time Front Office Manager to lead the team, enhance guest service and drive performance across our property network in the Top End.

Reporting directly to the Director of Operations, you will own KPIs including RPS, NPS, brand standards, loyalty enrollments and upselling, while supporting team wellbeing and delivering a warm, memorable guest experience.