Senior Front Desk & Clinic Operations Lead

Lotus Holistic Medicine; Sunshine Coast Regional; On-site; AUD 60,000 - 70,000; Full time

Job summary

Lotus Holistic Medicine on the Sunshine Coast is seeking a Senior Receptionist to oversee the front desk and ensure a welcoming, efficient experience for patients. The role includes bookings, inquiries, and coordinating the IV clinic alongside clinicians.

The successful candidate will have medical reception experience, strong customer service skills, and proficiency with practice management software such as Best Practice, enabling smooth daily operations and a compassionate team environment.

Qualifications

• Strong customer service and customer satisfaction skills, with a focus on creating efficiency in processes.
• Excellent communication skills, including clear verbal and written communication with patients, clinicians, and external partners.
• Proficiency in receptionist duties, such as managing phone systems, appointment scheduling, and patient check-in and check-out.
• Solid organization skills, including attention to detail, time management, and the ability to manage multiple tasks in a busy clinic setting.
• Previous experience in a medical reception is essential.
• Comfort with practice management software, including Best Practice, and general computer literacy.
• Ability to lead by example, support colleagues, and contribute to a collaborative and respectful workplace culture.
• Relevant certification or training in medical reception, business administration, or a related field is an advantage.

Responsibilities

• Manage patient bookings and appointment schedules, ensuring smooth flow of patients.
• Answer phone and email inquiries in a timely and professional manner.
• Coordinate appointment schedules across clinicians and IV clinic.
• Support the flow of patients through the IV clinic and consulting rooms.
• Co-supervise reception processes and maintain accurate patient records.
• Handle payments and liaise with clinicians to manage daily operations.
• Monitor reception workflows and identify improvement opportunities.
• Support a calm, professional, and compassionate environment for patients and staff.

Skills

Customer service

Communication

Reception duties

Organization

Medical reception

Practice software

Team collaboration

Professionalism

Education

Medical reception certification

Tools

Best Practice

Job description

Lotus Holistic Medicine on the Sunshine Coast is seeking a Senior Receptionist to oversee the front desk and ensure a welcoming, efficient experience for patients. The role includes bookings, inquiries, and coordinating the IV clinic alongside clinicians.

The successful candidate will have medical reception experience, strong customer service skills, and proficiency with practice management software such as Best Practice, enabling smooth daily operations and a compassionate team environment.