Front Office Leader – Elevate Guest Experience (Barossa)

NOVOTEL; The Barossa Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted Accor rates

Family & Friends discounts

Training & academies

Job summary

Novotel Barossa Valley Resort seeks an experienced Front Office Manager to elevate the guest journey and drive operational excellence. Lead cross-department collaboration across housekeeping, F&B, reservations and maintenance to deliver seamless, memorable stays.

Ideal candidate brings 5+ years of hotel Front Office leadership, strong Opera PMS skills, and a proven track record in rostering, budgeting and service recovery.

Qualifications

• Minimum of 5 years of relevant experience in the hotel industry.
• Strong background in Front Office procedures and Opera PMS.
• Proficiency with Microsoft Outlook and Microsoft Office.
• Experience supervising, training and motivating team members.
• Experience creating rosters and adhering to wage control.

Responsibilities

• Overseeing the daily Front Office operations with a focus on guest satisfaction and team support.
• Managing night audit accuracy in collaboration with our Financial Controller.
• Preparing forecasts and monthly reports to track key performance indicators.
• Ensuring public areas meet cleanliness and presentation standards.
• Lead, coach and inspire the Front Office team to deliver personalised experiences.
• Act as the key escalation point for guest relations matters and service recovery opportunities.

Skills

Front Office procedures

Roster management

Budget & cost control

Staff training & motivation

Data-driven service excellence

Education

Opera PMS

Tools

Opera PMS

Microsoft Outlook

Microsoft Office

Job description

Novotel Barossa Valley Resort seeks an experienced Front Office Manager to elevate the guest journey and drive operational excellence. Lead cross-department collaboration across housekeeping, F&B, reservations and maintenance to deliver seamless, memorable stays.

Ideal candidate brings 5+ years of hotel Front Office leadership, strong Opera PMS skills, and a proven track record in rostering, budgeting and service recovery.