Front Office Manager

Novotel Hotels; The Barossa Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted Accor rates

Family & Friends accommodation

Academies learning programs

Career development opportunities

Job summary

Novotel Barossa Valley Resort in the Barossa Valley is seeking an experienced Front Office Manager to elevate the guest journey, lead operational excellence, and drive positive change across departments.

You will champion guest experience, collaborate with Housekeeping, F&B, Reservations, Maintenance and Sales to ensure memorable stays and premium service standards.

Qualifications

• Minimum 5 years of relevant experience in hotel industry.
• Strong background in Front Office procedures and Opera PMS.
• Proven ability to supervise, train and motivate team members.

Responsibilities

• Overseeing daily Front Office operations with focus on guest satisfaction.
• Manage night audit accuracy with Financial Controller.
• Prepare forecasts and monthly performance reports.
• Ensure public areas meet cleanliness and presentation standards.
• Lead and coach Front Office team to deliver personalised experiences.
• Drive continuous improvement of guest services and operational efficiency.
• Strive for premium service standards across all guest touchpoints.
• Analyze guest feedback and reviews to identify improvements.

Skills

Guest relations

Leadership

Staff coaching

Operational excellence

Data-driven decisions

Tools

Opera PMS

Microsoft Office

Microsoft Outlook

Job description

Company Description

Located in the world renowned wine region of Barossa Valley, the Novotel Barossa Valley Resort is nestled amongst the vines of Jacob's Creek and the Barossa Valley ranges it is easy to be immersed in the beautiful regional setting. The Resort offers 140 beautifully appointed guest rooms, a variety of food and beverage options and the largest conference and events space in regional South Australia

Company Description

Located in the world renowned wine region of Barossa Valley, the Novotel Barossa Valley Resort is nestled amongst the vines of Jacob's Creek and the Barossa Valley ranges it is easy to be immersed in the beautiful regional setting. The Resort offers 140 beautifully appointed guest rooms, a variety of food and beverage options and the largest conference and events space in regional South Australia

Whilst living and working in this picturesque region you can explore the many vineyards, Cellar Doors, take a hot air Balloon ride, take long bush walks, have a hit of golf or indulge in some relaxation at Endota Day Spa.

We are 'relentlessly guest obsessed' at AccorHotels and everything we do at the Resort, we do to assist our guests feel welcome and valued, ensuring they have an unforgettable experience.

Job Description

Join Novotel Barossa Valley Resort at an exciting time of transformation. We are seeking an experienced Front Office Manager who is passionate about elevating the guest journey, driving operational excellence, and leading positive change. This is an opportunity to play a key role in shaping the future of our resort experience as we continue our journey towards becoming the premium destination of choice in the Barossa Valley.

What You’ll Be Doing

As Front Office Manager, you will be the champion of the guest experience, ensuring every touchpoint reflects genuine hospitality, personalised service and seamless delivery. Working closely with Housekeeping, Food & Beverage, Reservations, Maintenance and Sales, you will drive collaboration across departments to create exceptional and memorable stays.

Key Responsibilities Include

• Overseeing the daily Front Office operations with a focus on guest satisfaction and team support.
• Managing night audit accuracy in collaboration with our Financial Controller.
• Preparing forecasts and monthly reports to track key performance indicators.
• Ensuring public areas meet cleanliness and presentation standards.
• Leading by example and embodying the Accor Heartist Values.
• Supporting VIP guests and managing group requirements with care and precision.
• Drive continuous improvement initiatives to enhance guest satisfaction and operational efficiency.
• Establish and maintain premium service standards across all guest touchpoints.
• Analyse guest feedback, NPS, online reviews and service trends to identify improvement opportunities.
• Develop and implement systems, procedures and service workflows that improve team effectiveness and guest outcomes.
• Lead, coach and inspire the Front Office team to deliver personalised and memorable experiences.
• Lead the evolution of the guest experience and service culture across the resort.
• Act as the key escalation point for guest relations matters and service recovery opportunities.

We Are Looking For Someone Who

• Thrives in environments undergoing change and enjoys leading improvement initiatives.
• Is passionate about creating premium guest experiences and exceeding expectations.
• Demonstrates exceptional guest relations and service recovery skills.
• Has the ability to build strong working relationships across multiple departments.
• Combines operational discipline with a continuous improvement mindset.
• Uses data, feedback and insights to drive service excellence.
• Inspires teams through visible leadership, coaching and accountability.

What’s In It For You

• The opportunity to lead a vibrant, supportive team in a beautiful wine region
• Access to global Accor benefits, including discounts and career development
• A potential permanent role at the end of the contract for the right candidate within the hotel

This is an opportunity to play a key role in shaping a premium resort experience and creating memorable moments for our guests every day.

Qualifications

• Minimum of 5 years of relevant experience in the hotel industry
• Possess a strong background in Front Office procedures and Opera PMS
• Strong working knowledge of Microsoft Outlook and Microsoft Office
• Proven experience managing rosters and costs to achieve budgets and targets
• Experience supervising, training and motivating team members
• Experience creating rosters and adhering to wage control

Additional Information

• Employee benefits card offering discounted rates with Accor worldwide
• Family & Friends accommodation discount
• Learning programs through our Academies
• Opportunities to develop your talent and growth within your property and globally
• Ability to make a difference through our Corporate Social Activity Responsibility programs
• Be apart of a close knit and fun working environment
• Our commitment to diversity & inclusion in the workplace