Front Office & Guest Services Specialist

NOVOTEL; Sunshine Coast Regional; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Global accommodation discounts

F&B discounts

Training platform access

Recognition of service anniversaries &

Accor tenure milestones

Job summary

Novotel Sunshine Coast Resort is seeking a friendly Front Office All-Rounder to join our resort team. You’ll support Front Office and Guest Services, helping create a warm and seamless experience for guests from arrival through to departure.

You’ll welcome guests with check-ins and check-outs, respond to enquiries, assist with luggage and porter services, and promote Accor loyalty programs while upselling where appropriate.

Qualifications

• Experience in hotel Front Office or customer-facing hospitality.
• Genuine passion for creating memorable guest experiences.
• Confident communication and ability to connect with people.
• Proactive, adaptable and comfortable in a fast-paced environment.
• Strong attention to detail and pride in work.
• Proficient with Microsoft Office; Opera Cloud experience is highly regarded.
• Willingness to work a rotating roster including weekends and public holidays.

Responsibilities

• Welcoming guests with check-ins and check-outs.
• Responding to guest enquiries and service requests.
• Assisting guests with luggage and porter services.
• Handling concierge enquiries, local bookings and guest requests.
• Promoting Accor loyalty programs and upselling opportunities.
• Collaborating with other departments to ensure seamless experiences.
• Completing guest records and front office administration.

Skills

Hotel Front Office experience

Customer-facing hospitality

Confident communication

Proactive and adaptable

Attention to detail

MS Office familiarity

Opera Cloud experience (nice to have)

Flexible weekend/holiday roster

Job description

Novotel Sunshine Coast Resort is seeking a friendly Front Office All-Rounder to join our resort team. You’ll support Front Office and Guest Services, helping create a warm and seamless experience for guests from arrival through to departure.

You’ll welcome guests with check-ins and check-outs, respond to enquiries, assist with luggage and porter services, and promote Accor loyalty programs while upselling where appropriate.