Front Office & Guest Experience Coordinator

Tbwa Melbourne PTY LTD; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Tbwa Melbourne PTY LTD is seeking a proactive Office & Facilities Manager to oversee front-of-house and workplace operations in our Melbourne studio. You will welcome visitors, manage reception, coordinate meetings, catering and events, and support office administration.

The role involves coordinating supplies, liaising with building management, supporting onboarding and employee engagement, and ensuring the office environment is well-presented, safe and efficiently run.

Qualifications

• Previous experience in reception, workplace services, office management or hospitality.
• Exceptional customer service and communication skills.
• Strong organisation and multitasking abilities.
• Ability to build positive relationships with employees, clients and suppliers.
• High attention to detail and proactive problem-solving skills.

Responsibilities

• Act as the face of the agency, providing a professional and welcoming experience for all visitors.
• Manage front-of-house operations.
• Meet, greet and host clients, guests and suppliers.
• Coordinate meeting room bookings, catering and events.
• Manage office supplies, deliveries, and workplace inventory.
• Liaise with building management and service providers to maintain a safe workplace.
• Support onboarding experiences and employee engagement initiatives.
• Coordinate travel bookings and administrative tasks.
• Ensure office presentation and meeting spaces are presentation ready.

Skills

Exceptional customer service

Strong organisation

Multitasking abilities

Relationship building

Proactive problem-solving

Tools

Microsoft 365

Workplace systems

Job description

Tbwa Melbourne PTY LTD is seeking a proactive Office & Facilities Manager to oversee front-of-house and workplace operations in our Melbourne studio. You will welcome visitors, manage reception, coordinate meetings, catering and events, and support office administration.

The role involves coordinating supplies, liaising with building management, supporting onboarding and employee engagement, and ensuring the office environment is well-presented, safe and efficiently run.