Office Experience & Guest Services Lead

Sodexo; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Sodexo Melbourne is seeking a Workplace Experience Coordinator to greet guests, support corporate clients, and ensure daily office operations run smoothly.

You will handle meeting room bookings, stock supplies, liaise with contractors, respond to inquiries, and assist with mailroom duties and pantry upkeep, contributing to a professional, welcoming environment.

This full-time role requires a proactive, detail‑minded individual who can adapt to changing priorities and work Monday to Friday.

Qualifications

• Front of house experience preferred.
• Strong customer service orientation.
• Excellent attention to detail and communication.

Responsibilities

• Answering emails and phone inquiries and directing requests.
• Coordinate meeting room bookings and setups.
• Stock ordering for stationery and kitchen supplies.
• Manage contractors and deliveries, and assist with pantry maintenance.
• Ad hoc tasks to support a smooth office operation.

Skills

Front desk experience

Customer service orientation

Tools

Microsoft Office

Job description

Workplace Experience Coordinator | Mon - Fri, Full Time | Melbourne, VIC

• Contract
• Job Family: Corporate Services

Why Join Sodexo?

At Sodexo,you’llbe part of a team that keeps operations running smoothly and helps communities thrive every day. From corporate workplaces to remote and mine-site operations, your work will have real, visible impact where it matters most. We offer meaningful careers and opportunities to grow, in a culture where safety, inclusion, wellbeing and purpose shape how we work, so you can truly belong, act to make an impact, and thrive.

What's the role?

This is an ideal opportunity for a professional, energetic individual who enjoys creating exceptional workplace experiences and delivering outstanding customer service in a corporate environment.

As the Workplace Experience Coordinator, you will be the face of the office and the first point of contact for clients, visitors, contractors, and employees. You'll play a key role in ensuring the workplace runs smoothly by managing front-of-house operations, coordinating meeting spaces, supporting workplace technology, and maintaining a welcoming and professional environment.

Key responsibilities include:

Greeting and checking in visitors, guests, and contractors

Managing reception and responding to workplace enquiries via phone and email

Coordinating meeting set-ups, and AV support

Troubleshooting workplace technology including meeting room AV equipment, monitors, printers, cables, and room booking systems

Managing security and access requests, visitor registrations, and contractor inductions

Maintaining workplace amenities, kitchen and pantry areas, and office supplies

Managing mailroom operations, courier deliveries, and incoming/outgoing mail

Supporting workplace events and ad hoc administration activities as required

About You

To be successful in this role, you'll bring experience in reception, workplace experience, corporate hospitality, front-of-house, guest services, or office coordination, along with a genuine passion for delivering exceptional service.

You will:

Have a polished, professional, and customer-focused approach

Thrive in a fast-paced environment and adapt to changing priorities

Possess strong administrative and organisational skills with intermediate Microsoft Office proficiency

Have experience supporting workplace technology and meeting room facilities

Demonstrate excellent communication skills and attention to detail

Be proactive, reliable, and capable of working independently

Hold unrestricted Australian working rights (PR or Australian Citizen preferred; WHV applicants will not be considered)

WhychooseSodexo?

Sodexo is a people business, employing over 400,000people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!

How to apply?

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employmentexperienceandavailability.

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.

What are you waiting for? Submit your application today and become part of the Sodexo family!

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