Front Office Duty Manager - Elevate Guest Experiences

Capital Hotel Group; North Canberra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discounts on accommodation and F

Mentoring and support to be the best

Flexible working arrangements - where|

Free onsite car parking

Job summary

Capital Hotel Group is seeking a dedicated Duty Manager for The Pavilion on Northbourne in Canberra. You will supervise the front office team, ensure smooth daily operations, and deliver outstanding guest experiences with a focus on service excellence.

Reporting to the Front Office Manager, you will handle check-ins, check-outs, and guest communications, while coordinating with housekeeping, maintenance, and security. Experience with RMS Cloud and Opera Cloud is preferred.

Qualifications

• 2+ years of front office supervisor or duty manager experience.
• Strong understanding of Revenue and Reservations Management systems (RMS Cloud, Opera, Protel).
• Good computer literacy and ability to manage guest profiles and reservations.

Responsibilities

• Supervise front office team to ensure seamless daily operations.
• Oversee cash handling procedures and promotions per policy.
• Greet and assist guests promptly and courteously.
• Manage check-in/check-out processes and guest arrivals/departures.
• Update guest profiles and reservations in Opera Cloud.
• Coordinate with housekeeping, room service, maintenance, and security.
• Handle group and corporate reservations, special requests, and guest complaints.
• Contribute to front office policy development, risk management, and safety.

Skills

Front office supervision

Tools

RMS Cloud

Opera

Protel

Job description

Capital Hotel Group is seeking a dedicated Duty Manager for The Pavilion on Northbourne in Canberra. You will supervise the front office team, ensure smooth daily operations, and deliver outstanding guest experiences with a focus on service excellence.

Reporting to the Front Office Manager, you will handle check-ins, check-outs, and guest communications, while coordinating with housekeeping, maintenance, and security. Experience with RMS Cloud and Opera Cloud is preferred.