Duty Manager

Capital Hotel Group; North Canberra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discounts on accommodation and F

Mentoring and support to be the best

Flexible working arrangements - where|

Free onsite car parking

Job summary

Capital Hotel Group is seeking a dedicated Duty Manager for The Pavilion on Northbourne in Canberra. You will supervise the front office team, ensure smooth daily operations, and deliver outstanding guest experiences with a focus on service excellence.

Reporting to the Front Office Manager, you will handle check-ins, check-outs, and guest communications, while coordinating with housekeeping, maintenance, and security. Experience with RMS Cloud and Opera Cloud is preferred.

Qualifications

• 2+ years of front office supervisor or duty manager experience.
• Strong understanding of Revenue and Reservations Management systems (RMS Cloud, Opera, Protel).
• Good computer literacy and ability to manage guest profiles and reservations.

Responsibilities

• Supervise front office team to ensure seamless daily operations.
• Oversee cash handling procedures and promotions per policy.
• Greet and assist guests promptly and courteously.
• Manage check-in/check-out processes and guest arrivals/departures.
• Update guest profiles and reservations in Opera Cloud.
• Coordinate with housekeeping, room service, maintenance, and security.
• Handle group and corporate reservations, special requests, and guest complaints.
• Contribute to front office policy development, risk management, and safety.

Skills

Front office supervision

Tools

RMS Cloud

Opera

Protel

Job description

The Pavilion on Northbourne is a 4.5 star hotel located minutes from the CBD offering 156 hotel rooms and apartments, restaurant, bar and 4 function rooms.

The Pavilion on Northbourne is part of the Capital Hotel Group offering 579 rooms in Canberra across 3 hotels. A career with the Capital Hotel Group will open a world of opportunities. You will discover a company that values individual excellence, and is motivated to provide a level of service which is excellent, innovative and customer driven.

We are looking for an outstandingfull time duty manager, whois a team player, and likes to have fun while getting a very important job done. Our standards are high!We will train; however prior experience is required.

About the Role

Reporting directly to our Front Office Manager, the Duty Manager will be responsible for the effective supervision of the front office team to ensure seamless daily operations. This role requires a dynamic individual who is committed to providing outstanding guest experiences while effectively managing front office functions.

Key Responsibilities

Ensure all employees receive proper training and provide excellent guest service.

Oversee cash handling procedures and advise guests on promotions in line with company policies.

Greet and acknowledge guests promptly and courteously.

Prepare for guest arrivals and departures, ensuring a smooth check-in and check-out process.

Update guest profiles and reservations in Opera Cloud.

Manage inventory for front office and housekeeping departments.

Coordinate with housekeeping, room service, maintenance, and security to meet guest needs.

Handle group and corporate reservations, special requests, room assignments, and guest complaints.

Contribute to front office policy development, risk management, and operational objectives, ensuring guest and employee health and safety and protection of hotel assets.

About You

We are seeking a dedicated hospitality professional with:

2+ years of front office supervisor or duty manager experience

Strong understanding of Revenue and Reservations Management(RMS Cloud, Opera, Protel, etc.)and computer literacy – Opera Cloud experience an advantage.

A passion for guest service and creating memorable stays.

Excellent communication, problem-solving and leadership skills.

Strong organisational abilities and attention to detail.

Flexibility to occasionally cover other shifts (no overnights) and some public holidays.

Excellent time management skills and the ability to work under pressure.

Flexible approach in adapting to guest

What you can expect from us

• Staff discounts on accommodation and F&B
• Mentoring and support to be the best version of you
• Flexible working arrangements - where role permits
• Free onsite car parking