Front Office Coordinator/ Receptionist

Laing O'Rourke; North Sydney Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Learning & development

Mental health program

Parental leave

Purchased leave

Coaching programs

Job summary

Laing O’Rourke seeks a professional Front Office Coordinator/Receptionist for its Corporate Head Office in North Sydney. You will be the first contact for visitors and staff, ensuring a polished and organized reception and an efficient day-to-day operation.

The role requires 3–5 years in office administration or reception, excellent communication, and a proactive, service-oriented approach. You will work closely with teams across the business and support facilities to maintain a welcoming

Qualifications

• 3–5 years' experience in office administration, front office, reception or customer service.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office suite and office systems.

Responsibilities

• Greet and manage visitors, direct calls and coordinate reception activities.
• Maintain a professional and welcoming front desk environment.
• Coordinate mail, deliveries and catering; support facilities and security processes.

Skills

Office administration

Front office

Reception

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Laing O’Rourke is a $6 billion global engineering and manufacturing-led construction leader, delivering state-of-the-art infrastructure and buildings projects. In Australia, we’ve proudly operated under the Laing O’Rourke banner for over 20 years, building on more than 70 years of local expertise.

Driven by our purpose - pushing the boundaries of what’s possible, in service of humanity - we create safer hospitals, cleaner water, secure defence facilities, and better-connected cities. We also build meaningful careers and inclusive workplaces where people thrive. Backed by global strength and deep local roots, our unique operating model combines cutting-edge technology with modern methods of construction to deliver certainty for clients and transform how infrastructure is engineered and built.

We also own two vertically integrated businesses: Select Plant Australia, the nation’s fourth-largest plant hire company, and Laing O’Rourke Rail Operations, supporting major projects and nationwide rail maintenance.

That’s the Power of Experience.

About the Role

We are seeking a professional, highly organised and proactive Front Office Coordinator/Receptionist to join our Corporate Head Office in North Sydney.

This is a key front-of-house role and an important part of creating a professional, welcoming and well-organised workplace. As the first point of contact for visitors, clients and employees you will play an important role in representing the business and ensuring the smooth day-to-day operation of the office.

The role will suit someone who takes pride in their work, enjoys being part of a professional team and is comfortable taking ownership of a broad range of responsibilities. You will have the opportunity to work closely with people across the business, develop your understanding of how a corporate organisation operates and progressively broaden your skills and experience.

We are looking for someone who brings a positive and practical approach to their work, communicates confidently and professionally, and is naturally inclined to look for ways to assist and improve the workplace around them.

This is a role where reliability, initiative, sound judgement and a willingness to learn are highly valued. For the right person, the position can provide a strong platform for continued professional development and, over time, the opportunity to take on broader responsibilities within the business.

Key Responsibilities

Reception & Front Office Management

• Greet and welcome clients, visitors and contractors, ensuring all visitors are appropriately registered through the visitor management system and relevant employees are notified of their arrival.
• Manage incoming telephone enquiries and direct calls appropriately, including providing overflow support to other office locations as required.
• Maintain a professional, organised and welcoming reception environment.
• Coordinate incoming and outgoing mail, couriers, deliveries and catering requests.
• Represent the business professionally in all interactions with clients, visitors, suppliers and employees.

Office Coordination

• Ensure staff kitchens, coffee machines, meeting rooms and common areas are maintained to a high standard, fully stocked and professionally presented.
• Monitor stock levels for kitchen supplies, stationery and mailroom consumables and coordinate replenishment as required.
• Submit and coordinate tenant service requests with building management.
• Assist with office space planning, seating allocations and workplace coordination for project and business teams.
• Support office security processes, including administration of access cards, visitor passes and security registers.
• Coordinate seating arrangements and access requirements for employees, contractors, consultants, visitors and project teams.
• Provide relief support for Facilities Officer responsibilities as required, including access card administration, locker allocations, office security, building maintenance coordination and other facilities-related activities.

Administration & Operational Support

• Process purchase orders and invoices through the internal system.
• Assist with video conferencing and meeting room technology, escalating technical issues to IT where required.
• Provide general administrative and operational support across the office.
• Assist with ad hoc projects and initiatives as required.
• Identify opportunities to improve office processes, presentation and day-to-day operations.
• Undertake additional responsibilities as required to support the broader needs of the business.

About You

You will be someone who enjoys working with people and takes pride in being the person others can rely on to get things done.

You will ideally bring 3–5 years' experience in office administration, front office, reception, customer service or a similar environment, together with a genuine interest in developing your career further.

We are particularly interested in people who demonstrate:

• A professional, warm and confident manner, with strong face-to-face and telephone communication skills.
• A genuine commitment to providing a high standard of service to clients, visitors and colleagues.
• A practical, positive and solutions-focused approach to day-to-day challenges.
• The initiative to recognise what needs to be done and take action without always needing to be asked.
• Strong organisational and time management skills, with excellent attention to detail.
• The ability to manage competing priorities while maintaining a calm and professional approach.
• Sound judgement, discretion and an understanding of the importance of confidentiality and trust.
• The ability to work independently while also being a collaborative and supportive team member.
• A natural willingness to learn, take on new responsibilities and develop a broader understanding of the business.
• Experience supporting office operations, facilities management and administrative functions.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and administrative systems.

We work hard to create an environment that brings out the best in our people. We believe in building careers through providing a safe, connected and innovative culture that supports ongoing growth and development. We offer industry-leading benefits such as specialised learning and development programs, a mental health and wellbeing program, industry leading paid parental leave policy, an additional purchased leave option and coaching programs for staff on parental leave.

Diversity & Inclusion

We are committed to building a workforce that reflects the diverse society in which we live and work. Laing O’Rourke is recognised as a WGEA Employer of Choice for Gender Equality in 2020, 2022, 2024 and 2026. We know that the right culture and purposeful innovation are key to delivering impact.

Laing O'Rourke actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds. Download our Stretch Reconciliation Action Plan at https://www.laingorourke.com/company/diversity-and-inclusion

Applications from recruitment agencies will not be considered.