Front Office Coordinator/ Receptionist

Laing O'Rourke; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Learning & development programs

Mental health & wellbeing program

Paid parental leave policy

Purchased leave option

Job summary

Laing O'Rourke at the North Sydney Corporate Head Office seeks a highly organised Receptionist/Facilities Officer to be the first point of contact for visitors, clients and staff. You will ensure smooth daily operations and contribute to a welcoming workplace.

The role requires strong relationship-building, excellent organisational skills and the ability to manage competing priorities while delivering admin and customer service support.

Qualifications

• Professional and welcoming demeanour with excellent customer service.
• Strong organisational and time management skills with attention to detail.
• Experience supporting office operations, facilities management and administration.

Responsibilities

• Greet and register visitors using the visitor management system.
• Direct telephone enquiries and provide overflow support to other office locations.
• Maintain a professional, organised reception environment; manage mail, couriers and catering.

Skills

Customer service

Organisational skills

Stakeholder relations

MS Office

Tools

Microsoft Office

Job description

Laing O'Rourke is a $6 billion global engineering and manufacturing-led construction leader, delivering state-of-the-art infrastructure and buildings projects. In Australia, we’ve proudly operated under the Laing O'Rourke banner for over 20 years, building on more than 70 years of local expertise.

Driven by our purpose - pushing the boundaries of what's possible, in service of humanity - we create safer hospitals, cleaner water, secure defence facilities, and better-connected cities. We also build meaningful careers and inclusive workplaces where people thrive. Backed by global strength and deep local roots, our unique operating model combines cutting-edge technology with modern methods of construction to deliver certainty for clients and transform how infrastructure is engineered and built.

We also own two vertically integrated businesses: Select Plant Australia, the nation's fourth-largest plant hire company, and Laing O'Rourke Rail Operations, supporting major projects and nationwide rail maintenance.

That's the Power of Experience.

About the role

We are seeking a professional highly organised and proactive Receptionist/Facilities Officer to join our Corporate Head Office in North Sydney. This role is the first point of contact for visitors, clients and employees and is responsible for ensuring the smooth day-to-day operation of the office environment.

The ideal candidate will have demonstrated experience building positive relationships with internal and external stakeholders, coordinating office operations, and contributing to a positive workplace culture. They will possess exceptional organisational skills, strong attention to detail and a proven ability to manage multiple priorities while delivering outstanding administrative and customer service support.

Key responsibilities

Reception & Front Office Management

• Greet and welcome clients, visitors and contractors ensuring all visitors are registered through the visitor management system and relevant employees are notified of their arrival.
• Manage incoming telephone enquiries and direct calls appropriately, including providing overflow support to other office locations as required.
• Maintain a professional, organised and welcoming reception environment.
• Coordinate incoming and outgoing mail, couriers, deliveries and catering requests.

Facilities & Office Coordination

• Ensure staff kitchens, coffee machines, meeting rooms, and common areas are maintained to a high standard, fully stocked, and presented professionally.
• Monitor stock levels for kitchen supplies, stationery and mailroom consumables to support business requirements.
• Submit and coordinate tenant service requests with building management.
• Manage the Corporate Facilities email inbox and respond to requests in a timely and professional manner.
• Assist with office space planning, seating allocations and workplace coordination for project and business teams.
• Support office security processes, including the administration of access cards, visitor passes, and security registers.
• Coordinate seating arrangements and access requirements for employees, contractors, consultants, visitors, and project teams.
• Provide relief support for Facilities Officer responsibilities as required, including access card administration, locker allocations, office security, building maintenance coordination, and other facilities-related activities.

Administration & Operational Support

• Process purchase orders and invoices through the internal system.
• Assist with video conferencing and meeting room technology, escalating technical issues to IT where required.
• Provide general administrative support and undertake additional duties as required to support business operations

About you

• Professional and welcoming demeanour with excellent customer service skills.
• Demonstrated ability to build strong relationships with stakeholders at all levels.
• Strong organisational and time management skills with a high level of attention to detail.
• Ability to work independently, prioritise competing tasks and take initiative.
• Experience supporting office operations facilities management and administration functions.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office and administrative systems.

We work hard to create an environment that brings out the best in our people. We believe in building careers through providing a safe, connected and innovative culture that supports ongoing growth and development. We offer industry-leading benefits such as specialised learning and development programs, a mental health and wellbeing program, industry leading paid parental leave policy, an additional purchased leave option and coaching programs for staff on parental leave.

Diversity & Inclusion

We are committed to building a workforce that reflects the diverse society in which we live and work. Laing O'Rourke is recognised as a WGEA Employer of Choice for Gender Equality in 2020, 2022, 2024 and 2026. We know that the right culture and purposeful innovation are key to delivering impact.

Laing O'Rourke actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds. Download our Stretch Reconciliation Action Plan at https://www.laingorourke.com/company/diversity-and-inclusion

Applications from recruitment agencies will not be considered.