Front Office Attendant - Mermaid Waters Hotel

ALH Hotels; Gold Coast City; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Exclusive discount card for ALH pubs &

Health and wellbeing programs

Learning and development opportunities

Discounts across Endeavour Group and关联

Team-based social and growth culture

Job summary

ALH Hotels' Mermaid Waters Hotel is seeking a Front Office Attendant to welcome guests with warmth, manage reception inquiries and support accommodation, dining and bookings. This role requires strong guest service, organization, and RSA certification, plus the ability to handle physical tasks and assist the team as needed.

You’ll join a friendly property team on the Gold Coast, delivering memorable experiences while handling admin tasks and ensuring smooth check-ins and guest communications

Qualifications

• RSA certificate is required for the role.
• Excellent guest service, communication and attention to detail.
• Organised, able to multitask and work well with the team.
• Physical ability to perform manual handling tasks.

Responsibilities

• Create a welcoming atmosphere with warm, friendly and attentive service.
• Manage reception emails, phone calls and complete admin tasks quickly.
• Assist with accommodation, bistro and booking duties as required.

Skills

People skills

Communication

Attention to detail

Education

RSA certificate

Tools

Computer skills

Job description

Front Office Attendant | Mermaid Waters Hotel | Dream big with us!

At ALH, we know that a warm reception makes the heart grow fonder. In every community, the pub is where stories are made and retold. A place for our guests to escape and feel at home.

We're calling for the ultimate experience creator to welcome and 'WOW' our guests as their first point of contact. In this fast paced role, you'll use your strong time management and prioritisation skills to enhance the guest experience. Sound good? Read on!

A day in the life of a Front Office Attendant:

• Create a welcoming atmosphere for our guests through warm, friendly and attentive service
• Stay up to date on reception emails and phone calls and action administrative tasks as quickly as possible
• Lean into team work and assist with accommodation, bistro and booking duties as required

What do we need from you

About you

• You know that when it comes to guest service, every moment matters
• You are great with people, communication and detail and are motivated to make magic happen for your guests and your teammates
• You are highly organised and have great computer skills
• You hold a current RSA certificate

Inherent requirements

This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

The benefits are good too!

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphys and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

What's in it for you

We are together creators

We're big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphys, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about having a good time - creating a safe, inclusive and fun place to rock up to. We're all about creating a more sociable future, together - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au