Front Office All Rounder

Accor Apartments & Realty; Perth; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL)

Job summary

Tribe West Perth, part of Accor, is seeking a Front Office All Rounder to greet guests, manage reservations, and help guests plan their stay at Tribe West Perth, 4 Walker Ave, West Perth, WA.

You will handle check-ins/outs, upsell upgrades, maintain records, and coordinate with housekeeping and F&B to ensure a seamless guest experience. A flexible schedule including evenings and weekends is required; hospitality experience is preferred.

Qualifications

• Customer service-oriented with exceptional communication skills.
• Previous hospitality experience preferred.
• Proficiency in using reservation and property management systems is a plus.
• Willingness to work a flexible rotating schedule including evenings, overnights, weekends and public holidays.

Responsibilities

• Manage reservations via phone, email and online platforms, providing guests with room availability, rates, and offers.
• Be the first point of contact for guests, addressing inquiries and assisting with modifications and cancellations.
• Allocate rooms based on guest preferences and business needs for a comfortable stay.
• Handle payments accurately and securely.
• Suggest upgrades and amenities to enhance guest experience.
• Maintain reservation records to ensure smooth check-ins/check-outs.
• Resolve guest complaints and turn challenges into opportunities.

Skills

Customer service

Communication

Hospitality experience

Reservation systems

Problem solving

Team player

Flexible schedule

Tools

Reservation systems

Job description

Tribe West Perth, 4 Walker Ave, West Perth, Western Australia, Australia

Posted Wednesday 19 August 2026 at 2:00 pm

TRIBE Perth is conveniently based next door to Kings Park, nestled in the bustling outskirts of the city just 3 minutes from Perth’s CBD and easily accessible via the free CAT bus. This colourful vibrant hotel offers a range of 123 hotel style rooms featuring Kevin Murphy amenities, TRIBE Table serving up breakfast and dinner as well as grab and go offerings and innovative-shared business spaces for those ‘mobile office’ moments. On your days of leisure, delight your senses with visits to local wineries and artisanal food producers, or embark on adventures along the endless sandy shores.

Purpose

As a Front Office All Rounder, you play a crucial role in assisting our hotel guests from their initial inquiry to check out. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional hospitality and ensuring our guests have a memorable stay.

Primary Responsibilities

• Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
• Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
• Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
• Safely and securely handle payment transactions, verifying billing details for accuracy
• Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
• Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
• Facilitate the resolution of guest complaints, transforming challenges into opportunities

Skills and Experience

• Customer service-oriented with exceptional communication skills
• Previous experience in a similar role in the hospitality industry is preferred
• Proficiency in using reservation and property management systems is a plus
• Problem-solving skills and the ability to remain calm under pressure
• Team player with a positive attitude and willingness to go the extra mile
• Capable of embracing a flexible rotating schedule that may include evenings, overnights, weekends, and public holidays
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Tribe West Perth, 4 Walker Ave, West Perth, Western Australia, Australia