Front of House Supervisor

Strut and Fret; Brisbane; Vor Ort; AUD 65.000 - 85.000; Vollzeit

Zusammenfassung

The West End Electric in Brisbane is seeking an experienced Front of House Supervisor to join our team, overseeing FOH operations and ensuring a stellar audience experience across performances.

You will lead a hands-on FOH team, coordinate audience entry and movement, and work closely with Stage Management to support each performance. A theatre or live events background is essential.

Qualifikationen

• Experience in theatre, live performance or event operations.
• Confident, highly organised and hands-on leader capable of managing a team.
• Deliver an outstanding audience experience.

Aufgaben

• Work closely with the Company Stage Manager to support the operational requirements of each performance.
• Develop a thorough understanding of the production, including audience interaction and FOH protocols.
• Coordinate audience entry, movement, seating and exits in consultation with Stage Management.
• Maintain clear communication with Stage Management throughout performances.
• Lead, supervise and support the FOH team across performances and daily operations.
• Deliver exceptional, welcoming and professional customer service.
• Oversee ticket scanning, ticket checking, queue management and Box Office assistance.
• Conduct team briefings and ensure staff are informed and prepared for each performance.
• Manage audience behaviour and respond calmly and professionally to unexpected situations.
• Work collaboratively with Venue Management, Stage Management, technical staff and production personnel.
• Support emergency procedures and venue evacuations in accordance with the Event Safety Plan.
• Ensure venue policies are upheld, including restrictions on photography, filming and smoking.
• Maintain venue cleanliness, presentation and general site standards.
• Assist with venue set-up, bump-in, bump-out and site design requirements.
• Contribute to daily venue reports and operational communications.

Jobbeschreibung

The West End Electric is seeking an experienced and passionate Front of House Supervisor to join our team.

This is an exciting opportunity for someone with a background in theatre, live performance or event operations who understands that exceptional Front of House is an essential part of the theatrical experience.

We're looking for a confident, highly organised and hands‑on leader who can manage a team, anticipate the needs of a bustling venue and live productions, and deliver an outstanding audience experience.

The West End Electric is seeking an experienced and passionate Front of House Supervisor to join our team.

This is an exciting opportunity for someone with a background in theatre, live performance or event operations who understands that exceptional Front of House is an essential part of the theatrical experience.

We're looking for a confident, highly organised and hands‑on leader who can manage a team, anticipate the needs of a bustling venue and live productions, and deliver an outstanding audience experience.

About the Role

Reporting to Venue Management, the FOH Supervisor will oversee all Front of House operations and work closely with the Company Stage Manager to support the successful delivery of each performance.

You’ll be responsible for ensuring the FOH team understands the production’s requirements, audience movement and participation elements, and that all operational decisions support the needs and integrity of the show.

Key Responsibilities

Theatre & Performance Operations

• Work closely with the Company Stage Manager to support the operational requirements of each performance.

• Develop a thorough understanding of the production, including staging, audience interaction, participation and specific FOH protocols.

• Coordinate audience entry, movement, seating and exits in consultation with Stage Management.

• Maintain clear communication with the CSM throughout performances, responding to audience‑related requirements and changes as they arise.

• Anticipate performance needs and understand when to intervene, when to hold back and when to seek direction from Stage Management.

• Support timely performance starts, efficient show turnarounds and smooth audience exits.

Front of House Leadership

• Lead, supervise and support the FOH team across performances and daily operations.

• Deliver exceptional, welcoming and professional customer service.

• Oversee ticket scanning, ticket checking, queue management and Box Office assistance.

• Conduct team briefings and ensure staff are informed and prepared for each performance.

• Manage audience behaviour and respond calmly and professionally to unexpected situations.

• Work collaboratively with Venue Management, Stage Management, technical staff and production personnel.

Venue Operations & Safety

• Support emergency procedures and venue evacuations in accordance with the Event Safety Plan.

• Ensure venue policies are upheld, including restrictions on photography, filming and smoking.

• Maintain venue cleanliness, presentation and general site standards.

• Assist with venue set‑up, bump‑in, bump‑out and site design requirements.

• Contribute to daily venue reports and operational communications.