Aps6 Program Coordinator: First Nations Disability Outcomes

Dfp Recruitment; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

Funlab is seeking an Assistant Venue Manager for our Perth venues to lead front office operations, coach a high-energy team, and ensure exceptional guest experiences. This role requires managing rosters, training, P&L considerations, and coordinating night/weekend shifts in a seven-day operation.

You will drive revenue on shift, uphold standards of hospitality, and foster a collaborative, inclusive team culture. RSA and WWCC are prerequisites.

Qualifications

• Minimum 1 year people management experience.
• RSA and Working with Children Check required.
• Excellent written and verbal communication skills.
• Well organised planner who works well under timeline pressures.

Responsibilities

• Assist and oversee the day-to-day operations of the Front Office team.
• Supervise and monitor team members with leadership ability.
• Ensure the smooth running of the Hotel's operation in absence of senior management with high customer service.
• Resolve guest complaints and challenges.
• Apply decisions to reach win-win outcomes for hotel and guest.
• Manage front office systems to generate accurate reports.
• Entertain guests with positive interactions when appropriate.
• Maintain clean and well-presented public areas and ensure visible management presence during peak times.
• Coordinate check-in/check-out and assist with rosters ensuring appropriate staffing.
• Prioritise health and safety of visitors, guests and team members and respond to emergencies.

Skills

People management

Guest service

Communication

Organised planner

Education

Diploma in Hospitality or Business Management

Tools

Microsoft Outlook

Microsoft Office

Job description

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Welcome to Funlab – the world’s premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we’re serious about using fun for good - creating epic experiences while making a positive impact on our people, our communities, and the planet. With eight fun-inducing brands, 50+ venues across Australia, Aotearoa (New Zealand), and North America, and over 2,000 incredible Motherfunners, we’ve been crafting joy, banter, and unforgettable moments since 2001. Every day at Funlab is different (just like our Motherfunners), and we love it that way. We’re all about creating a kind, safe, and inclusive workplace where you can be yourself, grow, and have a blast while doing it. No matter where you’ve been – or where your journey with Funlab takes you – the opportunity to learn, develop, and amplify your skills is always within reach. Now, we’re on the lookout for an Assistant Venue Manager to join the team at Strike Bowling & Holey Moley Mini Golfin Carousel - someone who’s passionate about people, driven by fun, and ready to create unforgettable experiences. Why Work with Us? Advance your career with a powerhouse in the entertainment industry Personalised development tailored to you, plus the chance to learn from some of the best in the biz A people-first culture that prioritises upskilling, growth, and setting our Motherfunners (aka our amazing team) up for success Extra time off! Enjoy four additional paid leave days just for you Focus on wellbeing and mental health support; partnership with Headspace, EAP access, Inclusiveness initiatives, Pride, Women and Neurodiversity employee network groups as well as access to gender affirmation leave Play on us! Enjoy free activities for yourself and a pal across ALL Funlab brands - because work should come with perks! And most importantly… because we’re just that AWESOME!

What You'll Do
Lead with Energy: Be a hands-on, guest-focused leader who motivates your team to create unforgettable experiences
Boost Revenue: Run amazing shifts, drive up and cross selling to enhance the guest experience and go the extra mile to wow our guests
Create WOW Spaces: Transform our venue into the ultimate FUN destination
Support Your Team: Inspire and coach a high-energy team of customer service, bartender and function host pros
Handle Operations: Take on front of house & back of house portfolios like rosters, training, P&L management, forecasting, and more
Cultivate Culture: Build a collaborative, inclusive vibe that makes coming to work exciting
Grow and Shine: Develop your skills and those of your team while mastering all aspects of a bustling entertainment venue
*As we are a seven day a week business, you must be available to work nights and weekends*

What You've Got
Minimum 1 year people management experience
A valid RSA and Working with Children Check
Availability to work nights and weekends. After all, that’s where the action is at!
An obsession with providing the best guest experiences
Experience in driving revenues on shift
Proactive, with a sense of urgency and a positive can-do attitude
Excellent written and verbal communication skills
Well organised planner who works well under timeline pressures and tackling multiple priorities
Capable problem-solver and thinking on your feet
Proven ability to build and manage relationships with different stakeholders
A desire to show off what you've got and what heights you can take the business! Keen? If you're curious to explore, energetic about guests, and heart-working for our fun-loving communities, Funlab is the place for you – and you’re the Motherfunner for us!

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Assist and oversee the day-to-day operations of the Front Office team

• Supervise and monitor team members with true leadership ability that motivates the entire team.
• Take initiative to ensure all interactions with our guests are positive and productive.
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers.
• Apply decisions to reach a win-win situation on behalf of the Hotel and the guest/customer.
• Apply knowledge and empowerment to resolve an issue that may result in adequate compensation to the guest/customer.
• Effective use of the Front Office system to meet operational needs and produce accurate reports.
• Entertain guests providing positive interaction should the occasion arise.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Process and assist with check-in and check-out of guests when needed.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head.
• Take responsibility for the health and safety of all visitors, guests and team members.
• Respond to and coordinate emergency situations.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.

Qualifications

Knowledge and Experience

• Diploma in Hospitality or Business Management or preferred.
• Minimum of 2years of relevant experience in the hotel industry.
• Strong working knowledge of Microsoft Outlook, Microsoft Office