Front Of House Officer

Belgraviapro; Dalmeny; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Great working environment

Flexible work conditions

Casual position

Dynamic and growing team

Job summary

BelgraviaPRO is seeking a bright Front of House Officer at Dalmeny Campgrounds in NSW. The role starts as casual with potential for permanency, reporting to the Park Manager.

You will deliver excellent guest service in person and over the phone while assisting with admin and cleaning tasks, using the in-house booking system, with full training provided. Requirements include experience in a similar role, First Aid Level 2, CPR, and police checks.

Qualifications

• Experience in a similar role essential
• First Aid Level 2
• Current CPR
• National Police Check clearance upon onboarding
• Working with Children Check NSW or equivalent

Responsibilities

• Deliver exceptional service face-to-face and over the phone.
• Assist with administrative and cleaning tasks.
• Use the in-house accommodation booking system.
• Full training provided; intermediate computer knowledge highly regarded.

Skills

Customer service

Phone etiquette

Cash handling

Computer skills

Teamwork

Multitasking

Tools

In-house booking system

RMS 9+

Job description

Location

NSW, Dalmeny Campgrounds - 2546

Key benefits

• Great working environment with flexible work conditions
• Casual position
• Be part of a dynamic and growing team

The Role

We are seeking to hire bright and enthusiastic candidates to work in the role of a Front of House Officer at Dalmeny Campgrounds. Employment will commence as a casual but consideration for a permanent role will be given to the right candidate.

Reporting to the Park Manager, this role involves delivering exceptional service to our guests - face to face and over the phone - as well as assisting with administrative and cleaning tasks. The role will require you to use the in-house accommodation booking system. Full training will be offered. An intermediate computer knowledge would be highly regarded.

About You

You will be friendly, enthusiastic and available to work over a 7 day week roster including weekends, evenings and public holidays.

You will bring to the role:

• Fantastic customer service;
• Professional and personable telephone manner;
• Experience with computerised booking systems and good computer skills;
• Willingness to learn and apply our systems and processes;
• Experience handling cash and EFTPOS transactions;
• Great problem-solving skills and the ability to multitask;
• Flexible attitude to hours, including availability on weekends and at short notice;
• Ensure the cleaning is completed in a timely manner;
• Ability to work in a team environment

ESSENTIAL:

• Experience in a similar role essential
• First Aid Level 2
• Current CPR
• National Police Check clearance upon on-boarding
• Working with Children's Check NSW or equivalent

DESIRABLE:

• RMS 9+ (Online Reservation System) experience preferred but not necessary
• Reception/Front Office/Admin/Sales Agent experience - hospitality industry will be highly regarded

The Company

BelgraviaPROis a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks, we are also offering Park Manager training through the company’s successful RTO

EEO statement

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.