Front of House Manager

Yo My Goodness; Frankston; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Employee discount

Job summary

Yo My Goodness in Frankston is seeking a hands-on Front of House Manager to build a capable team and deliver an outstanding guest experience daily. You will lead FOH across service, sales, labour, cash handling and venue presentation, working with Back of House and venue leadership to turn performance opportunities into clear actions.

A practical, visible leadership style and genuine care for guests are essential.

Qualifications

• Proven leadership in hospitality, retail, or quick-service.
• Confidence managing rosters, labour and cash.
• Strong coaching, communication and performance-management skills.
• Visible leadership with genuine care for guest experience.

Responsibilities

• Lead, coach and develop front of house supervisors and team members.
• Plan rosters, deployment and training per trade forecasts.
• Own service speed, order accuracy, guest recovery and FOH presentation.
• Review sales, transactions, avg transaction value, labour and guest feedback.
• Manage cash, banking, consumables, stock, waste and loss-prevention controls.
• Execute promotions and new product launches accurately.
• Maintain food safety, workplace safety, cleaning, security and employment compliance.

Skills

People leadership

Roster labour management

Cash handling

Operational performance

Coaching & communication

Roster availability

Job description

YOMG is looking for a hands-on Front of House Manager who can build a capable team and deliver an outstanding guest experience every day.

You will lead the front of house operation across people, service, sales, labour, cash and venue presentation. Working closely with Back of House and venue leadership, you will turn performance opportunities into clear actions while creating an environment where guests feel welcome and team members can succeed.

What You Will Do

• Lead, coach and develop front of house supervisors and team members.
• Plan rosters, deployment and training in line with trade forecasts and labour budgets.
• Own hospitality, service speed, order accuracy, guest recovery and front of house presentation.
• Review sales, transactions, average transaction value, labour and guest feedback.
• Manage cash, banking, consumables, stock, waste and loss-prevention controls.
• Execute promotions and new product launches accurately.
• Maintain food safety, workplace safety, cleaning, security and employment compliance.

What You Will Bring

• Proven leadership experience in hospitality, retail or quick-service operations.
• Confidence managing rosters, labour, cash and operational performance.
• Strong coaching, communication and performance-management capability.
• A practical, visible leadership style and genuine care for the guest experience.
• Availability across the roster required for the role.

What You Can Expect

• Support and training to help you perform confidently in your role.
• Employee discount.
• A hands-on team environment where everyone contributes to the guest experience.

If you love developing people and turning a busy front of house operation into a consistent guest experience, we would love to hear from you.