Front of House Manager

Osteria Polpo; Adelaide; On-site; AUD 60,000 - 78,000; Part time

Job summary

Osteria Polpo in Adelaide is seeking an experienced Front of House Manager to lead all front-of-house operations for a casual, 35–40 hour week, with potential to go full time. The role focuses on delivering exceptional service across reservations, seating, and dining experiences while supporting growth of the business.

You will manage and train a team, monitor sales and guest feedback, liaise with the kitchen, and implement promotional strategies to enhance customer satisfaction and drive

Qualifications

• Minimum 1–5 years in a leadership role within hospitality.
• Proven ability to drive sales and improve customer satisfaction.
• Excellent communication, interpersonal and problem-solving skills.
• Strong organisational and multitasking abilities with attention to detail.

Responsibilities

• Oversee all front-of-house operations, reservations, seating and service
• Recruit, train, and supervise servers, hosts and bartenders
• Ensure high standards of service, cleanliness and guest experience
• Monitor sales and performance data to identify opportunities
• Coordinate with kitchen to ensure seamless service
• Handle inquiries, feedback and complaints professionally
• Manage inventory and ordering, maintain financial records
• Collaborate on promotions to grow the business

Skills

Leadership

Customer service

Communication

Team management

Sales-driven

Wine knowledge

Job description

At Osteria Polpo we provide a unique offering in Adelaide. We are a restaurant, bar and cicchetteria specialising in regional northern Italian cuisine and soon adding brunch on Saturdays and Sundays. As a result we are seeking an experienced Front of House Manager to join our team. This is a casual position with 35-40 hours per week with the opportunity for full time in the future. Currently we are open for lunch and dinner Tuesday to Saturday. Functions is also an increasing part of our business. As a Manager, you will be assisting the owner in developing the business and be responsible for overseeing all front-of-house operations, ensuring exceptional customer service, and leading a talented team of hospitality professionals.

What you'll be doing

Managing and coordinating all front-of-house activities, including reservations, seating, and customer service

Recruiting, training, and supervising a team of servers, hosts, and bartenders

Ensuring high standards of food and beverage service, cleanliness, and overall customer experience

Monitoring and analysing sales and performance data to identify opportunities for improvement

Liaising with the kitchen team to ensure seamless operations and prompt service

Handling customer inquiries, feedback, and complaints in a professional and timely manner

Managing inventory, ordering supplies, and maintaining accurate financial records

Collaborating with management to develop and implement promotional strategies

What we're looking for

At least 1-5 years of experience in a similar leadership role within the hospitality industry

A mature outlook

Proven track record of driving sales, improving customer satisfaction, and leading high-performing teams

Excellent communication, interpersonal, and problem-solving skills

Strong organisational and multitasking abilities with a keen attention to detail

A strong knowledge of wines and cocktail making

Thorough knowledge of food and beverage operations and inventory management

Passion for the hospitality industry and a commitment to delivering exceptional customer experiences

For those wanting a change or to further their career this is an exciting opportunity to get fully involved in the daily operations of a hospitality business.