Front of House & Customer Experience Pro | Admin & Social

Kwik Kopy; Shellharbour City Council; On-site; AUD 52,000 - 68,000; Full time

Job summary

Kwik Kopy Shellharbour is seeking a Front of House, Customer Service & Administration Team Member to be the face of the business. The role runs Monday to Friday, 8:00am – 4:00pm, and involves handling orders, payments and general admin in a busy printing/design environment.

You will engage with customers, support social media activities and help improve processes. A strong focus on presentation, organisation and proactive thinking is essential.

Qualifications

• Experience in front of house and administration preferred.
• Strong communication and interpersonal skills.
• Comfort with technology and social media.

Responsibilities

• Welcoming and assisting customers collecting their orders
• Carefully checking completed order packaging and preparing orders for collection
• Sending customer emails and correspondence, letting them know their orders are ready
• Processing credit card and other customer payments
• Providing friendly, professional customer service
• Improving the collection process to make customer collections quick and easy
• Building strong customer relationships
• Answering phones and handling customer inquiries
• General office administration and data entry

Skills

Customer service

Phone etiquette

Data entry

Cash handling

Social media

Tools

MS Office

CRM software

Email platforms

POS systems

Job description

Kwik Kopy Shellharbour is seeking a Front of House, Customer Service & Administration Team Member to be the face of the business. The role runs Monday to Friday, 8:00am – 4:00pm, and involves handling orders, payments and general admin in a busy printing/design environment.

You will engage with customers, support social media activities and help improve processes. A strong focus on presentation, organisation and proactive thinking is essential.