Front-of-House Box Office & Admin Specialist

Rural City of Wangaratta; Wangaratta; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Vibrant regional arts venue

Collaborative team environment

Impact on audience experience

Job summary

The Rural City of Wangaratta's WPACC seeks a friendly Box Office Sales and Administration Officer in a part-time, 16-hour weekly, job-share role. You will be the face of the Box Office, delivering warm customer service while supporting venue operations and ticketing processes.

Join a vibrant regional arts venue where your accuracy, organisation and proactive approach ensure smooth front-of-house experiences from first click to curtain call, with some evenings and weekends required.

Qualifications

• Experience using ticketing systems in a box office/sales environment.
• Strong attention to detail with excellent customer service skills.
• Proactive, organised and able to handle administrative tasks.

Responsibilities

• Provide outstanding customer service to a diverse range of patrons.
• Manage ticket sales and enquiries with confidence and professionalism.
• Perform daily reconciliation and financial reporting.
• Assist with sales reporting and administrative processes.
• Support wider venue operations and event delivery.
• Resolve enquiries efficiently at first point of contact.
• Availability to work some evenings and weekends is required.

Skills

Ticketing software

Customer service

Job description

The Rural City of Wangaratta's WPACC seeks a friendly Box Office Sales and Administration Officer in a part-time, 16-hour weekly, job-share role. You will be the face of the Box Office, delivering warm customer service while supporting venue operations and ticketing processes.

Join a vibrant regional arts venue where your accuracy, organisation and proactive approach ensure smooth front-of-house experiences from first click to curtain call, with some evenings and weekends required.