Box Office Sales and Administration Officer

Regional Arts Victoria; Wangaratta; On-site; AUD 28,000 - 34,000; Part time

Job summary

Wangaratta Performing Arts and Convention Centre (WPACC) in Wangaratta, VIC, is seeking a friendly Box Office Sales and Administration Officer to join our team in a part-time, job-share arrangement. You will be the face of the box office, delivering exceptional front-of-house experiences while supporting venue operations behind the scenes.

Availability for some evenings and weekends is required, and you will manage ticket sales, customer enquiries and daily reconciliation with attention to

Qualifications

• Experience with ticket systems and box office sales is highly regarded.
• Strong attention to detail and excellent customer service skills.
• Ability to work a varied role in a fast-paced environment.

Responsibilities

• Provide outstanding customer service to a diverse range of patrons.
• Manage ticket sales and enquiries with confidence and professionalism.
• Perform daily reconciliation and financial reporting.
• Assist with sales reporting and administrative processes.
• Support wider venue operations and event delivery.
• Resolve enquiries efficiently at first point of contact.

Skills

Customer service

Administration

Tools

Ticketing software

Job description

Box Office Sales and Administration Officer

A varied role, providing exceptional customer service, for someone with outstanding office administration skills.

Wangaratta Performing Arts and Convention Centre

Temporary Part Time | 16 hours per week (until December 2027) | Job Share | Band 4

Are you a people person who thrives in a fast-paced, exciting environment? Do you enjoy variety in your day and have a knack for both customer service and administration?

The Wangaratta Performing Arts and Convention Centre (WPACC) is seeking a friendly, organised and proactive Box Office Administration Officer to join our dynamic team in a job share role.

About the role

This is far from your typical admin position! As the face of our Box Office, you’ll play a key role in delivering exceptional front-of-house- experiences for our valued patrons while also supporting the smooth running of venue operations behind the scenes.

In this varied role, you will:

• Provide an outstanding customer service to a diverse range of patrons
• Manage ticket sales and enquiries with confidence and professionalism
• Perform daily reconciliation and financial reporting
• Assist with sales reporting and administrative processes
• Support wider venue operations and event delivery
• Resolve enquiries efficiently at first point of contact

About you

You’ll bring strong attention to detail, excellent customer service skills and confidence working with ticketing software in a fast-paced environment. Experience in ticket systems, box office sales and administration will be highly regarded.

What we offer

• The opportunity to work in a vibrant regional performing arts venue
• A collaborative and supportive team environment
• A role with impact on the audience experience from first click to curtain cal

Availability to work some evenings and weekends is required.

For more information and to view the position description, please visit our website at www.wangaratta.vic.gov.au. For further enquiries about this position should be directed to Tanya Camplin, WPACC Venue Manager on 0429 939 642.

Applications close at 3pm on Monday, 5 October 2026.

Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.