Box Office Sales and Administration Officer

Rural City of Wangaratta; Wangaratta; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Vibrant regional arts venue

Collaborative team environment

Impact on audience experience

Job summary

The Rural City of Wangaratta's WPACC seeks a friendly Box Office Sales and Administration Officer in a part-time, 16-hour weekly, job-share role. You will be the face of the Box Office, delivering warm customer service while supporting venue operations and ticketing processes.

Join a vibrant regional arts venue where your accuracy, organisation and proactive approach ensure smooth front-of-house experiences from first click to curtain call, with some evenings and weekends required.

Qualifications

• Experience using ticketing systems in a box office/sales environment.
• Strong attention to detail with excellent customer service skills.
• Proactive, organised and able to handle administrative tasks.

Responsibilities

• Provide outstanding customer service to a diverse range of patrons.
• Manage ticket sales and enquiries with confidence and professionalism.
• Perform daily reconciliation and financial reporting.
• Assist with sales reporting and administrative processes.
• Support wider venue operations and event delivery.
• Resolve enquiries efficiently at first point of contact.
• Availability to work some evenings and weekends is required.

Skills

Ticketing software

Customer service

Job description

Box Office Sales and Administration Officer

Box Office Sales and Administration Officer

Wangaratta Performing Arts and Convention Centre

Temporary Part Time | 16 hours per week (until December 2027) | Job Share | Band 4

Are you a people person who thrives in a fast-paced, exciting environment? Do you enjoy variety in your day and have a knack for both customer service and administration?

The Wangaratta Performing Arts and Convention Centre (WPACC) is seeking a friendly, organised and proactive Box Office Administration Officer to join our dynamic team in a job share role.

About the role

This is far from your typical admin position! As the face of our Box Office, you'll play a key role in delivering exceptional front-of-house- experiences for our valued patrons while also supporting the smooth running of venue operations behind the scenes.

Responsibilities

• Provide an outstanding customer service to a diverse range of patrons


• Manage ticket sales and enquiries with confidence and professionalism


• Perform daily reconciliation and financial reporting


• Assist with sales reporting and administrative processes


• Support wider venue operations and event delivery


• Resolve enquiries efficiently at first point of contact


• Availability to work some evenings and weekends is required.

About you

You'll bring strong attention to detail, excellent customer service skills and confidence working with ticketing software in a fast-paced environment. Experience in ticket systems, box office sales and administration will be highly regarded.

What we offer

• The opportunity to work in a vibrant regional performing arts venue


• A collaborative and supportive team environment


• A role with impact on the audience experience from first click to curtain call

Applications close at 3pm on Monday, 5 October 2026.

Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.