Front Desk Supervisor - Overnight Ops & Guest Experience

Extended Stay Australasia; Mackay Regional; Vor Ort; AUD 43.000 - 65.000; Vollzeit

Benefits dieser Stelle

Live onsite accommodation

Zusammenfassung

MainStay Suites Mackay is seeking an experienced Supervisor to lead our front desk team and ensure seamless operations, including overnight management. You will play a key role as the face of the brand, delivering superior guest service and mentoring staff to maintain high professional standards.

Join our 97-room apartment-style hotel, collaborate across departments, and contribute to a positive team environment while providing excellent guest experiences.

Qualifikationen

• Proven experience in a front office or guest service role within hospitality, preferably hotel accommodation.
• Strong leadership and people-management abilities.
• Ability to supervise reception, reservations and guest enquiries with professionalism.

Aufgaben

• Supervise the front desk team to ensure efficient, courteous service.
• Oversee check-in/check-out, reservations, and guest enquiries.
• Train and mentor front desk staff to maintain high standards.
• Coordinate with other departments to ensure guest satisfaction.
• Manage room inventory, rates and occupancy levels.
• Oversee overnight management of the property.

Kenntnisse

Front desk leadership

Guest service

Staff training

Problem solving

Ausbildung

Management qualification

Tools

Hotel PMS

Reservation software

Jobbeschreibung

MainStay Suites Mackay is seeking an experienced Supervisor to lead our front desk team and ensure seamless operations, including overnight management. You will play a key role as the face of the brand, delivering superior guest service and mentoring staff to maintain high professional standards.

Join our 97-room apartment-style hotel, collaborate across departments, and contribute to a positive team environment while providing excellent guest experiences.