Duty Manager: Lead Guest Experiences & Floor Ops

Queensland Venue Co. PTY LTD; Mackay Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Staff discounts

Team culture

Training & leadership development

Job summary

Australian Venue Co. is seeking a hands-on Duty Manager to lead operations at The Metropolitan Hotel in Mackay. You’ll manage floor activity, coach the team and ensure guests receive outstanding service in a fast-paced environment.

Ideal candidates have prior Duty Manager or supervisory hospitality experience, current RSA, and a calm, solutions-focused approach. You will work a rotating roster including weekends and nights as part of our leadership team.

Qualifications

• Previous experience in a Duty Manager or supervisory hospitality role.
• Current RSA certification.
• Strong leadership and communication skills.
• Ability to stay calm and solutions-focused during busy periods.
• Flexibility to work a rotating roster including weekends and nights.

Responsibilities

• Oversee day-to-day floor operations.
• Lead, support and motivate the team during your shift.
• Ensure high standards of guest service, presentation and compliance.
• Manage guest feedback and resolve issues professionally.
• Support cash handling, reporting and venue security procedures.
• Ensure RSA and other compliance obligations are met at all times.
• Work closely with the Venue Manager and broader leadership team.

Skills

Leadership

Communication

Guest service

Problem solving

Flexibility

RSA compliance

Job description

Australian Venue Co. is seeking a hands-on Duty Manager to lead operations at The Metropolitan Hotel in Mackay. You’ll manage floor activity, coach the team and ensure guests receive outstanding service in a fast-paced environment.

Ideal candidates have prior Duty Manager or supervisory hospitality experience, current RSA, and a calm, solutions-focused approach. You will work a rotating roster including weekends and nights as part of our leadership team.