Customer Service Officer

Peninsula Plus; Frankston; On-site; AUD 52,000 - 64,000; Full time

Job summary

Peninsula Plus in the Mornington Peninsula region seeks a warm, friendly front-of-house professional to join our Mornington and Frankston clinics. You will be the first contact for clients, manage scheduling, and support therapists to deliver excellent care.

The ideal candidate will have strong interpersonal skills, experience with Medicare claiming and practice management software, and the ability to multitask in a fast-paced environment while remaining calm and professional.

Qualifications

• Strong interpersonal skills and the ability to communicate clearly with clients, referrers and team members.
• Advanced ability to prioritise, manage deadlines, and stay organized under pressure.
• Experience with Medicare claiming and understanding the systems that support it.

Responsibilities

• Welcome clients at reception and manage front-desk inquiries.
• Coordinate scheduling and bookings to ensure smooth clinic flow.
• Support therapists with administrative tasks to enable efficient care.
• Maintain a friendly, professional reception and handle multiple tasks.

Skills

Interpersonal skills

Emotional intelligence

Communication skills

Team player

Prioritisation

Customer service

Tools

Practice management software

Medicare claiming

Job description

An opportunity exists to join the Peninsula Plus Team. We have an incredible culture and support each individual at Pen Plusto feel inspired, excited and connected to our work.

We are located on the Mornington Peninsula and have two amazing clinics: Mornington and Frankston.

Our Team comprises Speech Pathologists, Occupational Therapists, Psychologists, Psychotherapists, Counsellors,Allied Health Assistants, Specialists and a customer service team of 10. This cooperative and multidisciplinary environment provides varied professional experiences. You will work in a highly supportive environment with a fabulous team of professionals.

Our Customer Service team are responsible for dynamic communication and organisation of support systems that enable our therapists to give their best to their clients and ensure they have a seamless experience.

Our front-of-house team is our clients' first point of contact and represents the face of Pen Plus. We are looking for a warm, friendly and personable professional who is highly organised, efficient and a multi-tasking superstar with the ability to prioritise tasks to meet competing deadlines - and who is still happy to stop to give the children stickers and stamps and share a quick chat with parents.

The ideal candidate will have:

• Strong interpersonal skills and emotional intelligence.
• Exceptional communication skills demonstrated by professional, confident and effective communication with clients, referrers and team members.
• Able to work productively within a team environment and ability to communicate with a diverse range of people whilst remaining professional and polite
• Evidence of an advanced ability to prioritise, manage deadlines, work well under pressure, organize effective processes and be accountable for process outcomes
• Knowledge and experience of Medicare claiming and an understanding of the hardware and software that supports these systems
• Strong IT/computer skills with proven proficiency using practice management software. We are predominantly a paper-free practice, so the successful applicant must be able to work efficiently with information technology.

If you seek a long-term position where you can feel valued and make a difference in people’s lives, we look forward to hearing from you.

Required

• Current Working with Children Check
• National Police Check
• NDIS Worker Screening Check

Only short-listed applicants will be contacted.

All applicants must include a cover letter specifying their work availability (days and hours).

Full-time hours are preferred, but Part-time will be considered.

See our Website for more information.

Peninsula Plus started as Peninsula Speech Pathology Services almost 30 years ago! Over the years, the team has grown and developed. We are connected to our community and have developed our services in line with our community's needs. Our values guide us and get joy from seeing people living their best lives.