Customer Service Officer

Peninsula Plus; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Peninsula Plus is seeking a warm, people-focused front-of-house professional to join our Mornington Peninsula clinics, Mornington and Frankston. You will greet clients, manage bookings, and support our therapists to deliver excellent care in a friendly, efficient environment.

Ideal candidates demonstrate strong communication, multitasking ability, and a proactive approach to coordination with referrers and team members. Prioritising tasks and maintaining a paper-free workflow are key to success.

Qualifications

• Current Working with Children Check, National Police Check, and NDIS Worker Screening Check are required.
• Excellent customer service and communication with clients and referrers.
• Ability to prioritise tasks, meet deadlines, and work in a team within a paper-free practice.
• Experience with Medicare claiming and familiarity with practice management software.

Responsibilities

• Greet clients and manage front-of-house enquiries.
• Coordinate appointments and support therapists to ensure seamless client experience.
• Assist with administrative tasks and maintain organised reception area.
• Support Medicare claiming processes and liaison with referral sources.

Skills

Interpersonal skills

Communication skills

Teamwork

Prioritisation

IT literacy

Education

Working with Children Check

National Police Check

NDIS Worker Screening Check

Tools

Practice management software

Job description

Peninsula Plus

An opportunity exists to join the Peninsula Plus Team. We have an incredible culture and support each individual at Pen Plusto feel inspired, excited and connected to our work.

We are located on the Mornington Peninsula and have two amazing clinics: Mornington and Frankston.

Our Team comprises Speech Pathologists, Occupational Therapists, Psychologists, Psychotherapists, Counsellors,Allied Health Assistants, Specialists and a customer service team of 10. This cooperative and multidisciplinary environment provides varied professional experiences. You will work in a highly supportive environment with a fabulous team of professionals.

Our Customer Service team are responsible for dynamic communication and organisation of support systems that enable our therapists to give their best to their clients and ensure they have a seamless experience.

Our front-of-house team is our clients' first point of contact and represents the face of Pen Plus. We are looking for a warm, friendly and personable professional who is highly organised, efficient and a multi-tasking superstar with the ability to prioritise tasks to meet competing deadlines - and who is still happy to stop to give the children stickers and stamps and share a quick chat with parents.

The ideal candidate will have:

• Strong interpersonal skills and emotional intelligence.
• Exceptional communication skills demonstrated by professional, confident and effective communication with clients, referrers and team members.
• Able to work productively within a team environment and ability to communicate with a diverse range of people whilst remaining professional and polite
• Evidence of an advanced ability to prioritise, manage deadlines, work well under pressure, organize effective processes and be accountable for process outcomes
• Knowledge and experience of Medicare claiming and an understanding of the hardware and software that supports these systems
• Strong IT/computer skills with proven proficiency using practice management software. We are predominantly a paper-free practice, so the successful applicant must be able to work efficiently with information technology.

If you seek a long-term position where you can feel valued and make a difference in people’s lives, we look forward to hearing from you.

Required

• Current Working with Children Check
• National Police Check
• NDIS Worker Screening Check

Only short-listed applicants will be contacted.

All applicants must include a cover letter specifying their work availability (days and hours).

Full-time hours are preferred, but Part-time will be considered. See our Website for more information.