Front Desk & Resident Services Associate (Temp)

Pacifica Housing; Victoria; On-site; AUD 34,000 - 39,000; Full time

Benefits offered by this job

Competitive Living Wage Employer

BCGEU Pension Plan

Employee assistance program

Wellness time

Career development and opportunities

Dog friendly offices

Job summary

Pacifica Housing is seeking a Front Desk Assistant (Temporary) to be the first point of contact at the main office, supporting residents and applicants for housing and visitors.

The role supports the Supportive Services team with reception duties, information provision, tenancy assistance, and administrative tasks, including processing rent payments and maintaining records. Candidates need a high school diploma and at least 2 years’ customer-service experience.

Qualifications

• High school diploma or GED is required.
• Minimum 2 years of related experience with a strong customer-service focus.
• Knowledge of local community resources is an asset.
• Proficient in MS Office programs including Excel, Word and Outlook.
• Excellent keyboarding and data entry skills with attention to detail and accuracy.
• Exceptional customer-service skills and strong verbal/written communication.
• Ability to work under pressure during high-volume periods.
• Knowledge of filing systems and organizational skills.

Responsibilities

• Reception duties at the main office, greeting visitors and directing them as needed.
• Provide front line support to residents and housing applicants; answer questions and assist with applications.
• Perform a variety of administrative duties including mail, supplies, and record-keeping.
• Assist with resident appointments, policy communications, and documentation completion.
• Process rental payments and prepare statements of account; verify and batch payments.
• Audit resident files and maintain organized digital/physical records.
• Support other departments with overflow work and special projects.

Skills

Customer service

Excel

Word

Outlook

Keyboarding

Data entry

Attention to detail

Verbal and written communication

Organizational skills

Working under pressure

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Pacifica Housing is seeking a Front Desk Assistant (Temporary) to be the first point of contact at the main office, supporting residents and applicants for housing and visitors.

The role supports the Supportive Services team with reception duties, information provision, tenancy assistance, and administrative tasks, including processing rent payments and maintaining records. Candidates need a high school diploma and at least 2 years’ customer-service experience.