Hotel Receptionist (GSA) - Toowoomba

Central Apartment Group; Toowoomba Regional; Vor Ort; AUD 30.000 - 39.000; Teilzeit

Zusammenfassung

Central Apartment Group is seeking a Hotel Receptionist (Guest Service Agent) for our Toowoomba apartment hotel. This casual, part-time role offers up to 25 hours per week with full training provided for those new to hospitality.

You will handle reservations, greet guests, manage check-in/check-out, and maintain a professional front desk operation. RMS knowledge is a definite advantage, and flexibility to work evenings or weekends is desirable.

Qualifikationen

• Front desk/front office experience preferred in hospitality.
• Casual role; hours up to 25 per week with training provided.
• Good telephone manner and customer focus are essential.
• Ability to assist in reservations from phone to check-out.
• Familiarity with RMS or similar systems is advantageous.

Aufgaben

• Assist in the reservation process from phone call to check-in and follow through to check-out.
• Deliver friendly, calm service while managing guest needs under pressure.
• Maintain front desk operations with accuracy and attention to detail.

Kenntnisse

Front office experience

Reservation process

Phone communication

Word processing

Excel

Calm under pressure

Attention to detail

Flexible hours

Tools

RMS knowledge

Jobbeschreibung

We are seeking a Hotel Receptionist (Guest Service Agent) to join our team in our Apartment Hotel in Toowoomba. Experience in this position will be highly regarded. Full training will be provided for those wishing to enter the industry providing the right attitude is demonstrated. This is a casual position up to 25 hours per week

About us

Central Apartment Group operates a National chain of apartments hotels (https://www.centralapartmentgroup.com.au). With our head office is located in Brisbane, we specialise in the management and operation of Apartment hotels across Australia. Our philosophy is to create a “home away from home” environment allowing our customers to stretch-out, work and relax in affordable comfort.

You must have a genuine passion for hospitality, a calmness while working under pressure with a keen eye for detail in facility, service, and product delivery. You will understand that customer service is at the forefront of everything we do.

Attributes

A genuine friendly approach to others

Hotel Front office experience favourably considered

Demonstrable ability to assist in the reservation process from phone call to check-in and follow through to check-out

Knowledge of RMS, or similar system is a definite advantage but not essential

Good knowledge of hotels orthe serviced apartment industry and procedures is desirable

Flexibility to work a varied roster including evenings and possibly weekends

Professional telephone manner and communication skills

Computer literacy in Word and Excel is preferred

Patience and proven ability to work under pressure and meet deadlines

An eye for detail, professional personal presentation and good organisational skills

Previous Experience is a definite bonus

Possess an outgoing and friendly personality with a ‘can do attitude’

If you are someone who takes pride in your work, are looking for a fulfilling and secure rolewithin a Nationally recognised company then look no further as job security is on offer for the right applicant.