Front Desk & Guest Services Agent - Flexible Shifts, Training

The Great Southern Hotel; Sydney; On-site; AUD 34,440,000 - 44,083,000; Full time

Benefits offered by this job

Supportive team environment

Ongoing training and development

Five-minute walk from Central Train/Ch

High occupancy and consistent shifts

History of the hotel since 1999

Opportunities to relocate to another-

Job summary

The Great Southern Hotel Sydney is seeking a Guest Service Agent to join our Front Office team in a casual capacity. You will manage smooth check-ins and check-outs, and deliver prompt service while handling guest requests and coordinating with hotel departments.

We value a warm, well-presented approach, strong communication, and the ability to work under pressure. Flexible AM/PM shifts on a rotating roster (including Public Holidays) are required.

Qualifications

• Commitment to outstanding customer service.
• Excellent grooming and presentation.
• Warm and friendly personality.
• Excellent communication and time management skills.
• Confidence to problem solve without supervision.
• Ability to work under pressure.
• Previous experience in Reservations and Reception.
• Flexibility to work AM or PM shifts on a rotating roster including Public Holidays.

Responsibilities

• Ensuring smooth check-in and check-out of guests in a timely manner.
• Delivering prompt and efficient service for guest requests.
• Communicating with all hotel departments to ensure satisfaction and operations.
• Answering calls in a professional manner.
• Informing guests of all facilities and services in the hotel.

Skills

Customer service

Communication

Time management

Problem solving

Comfort under pressure

Guest interaction

Job description

The Great Southern Hotel Sydney is seeking a Guest Service Agent to join our Front Office team in a casual capacity. You will manage smooth check-ins and check-outs, and deliver prompt service while handling guest requests and coordinating with hotel departments.

We value a warm, well-presented approach, strong communication, and the ability to work under pressure. Flexible AM/PM shifts on a rotating roster (including Public Holidays) are required.