Front Desk Guest Service Agent — Premier Resort Experience

Voyages Indigenous Tourism Australia; Yulara; On-site; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Relocation assistance up to $700

Staff pool

Gym

Residents Club

Discounted accommodation

Shift meals

Resort discounts

Job summary

Voyages Indigenous Tourism Australia is seeking a Guest Service Agent to join the Front Office Team at Ayers Rock Resort in Yulara, NT. This on-site role focuses on welcoming guests, delivering exceptional front desk service, and creating memorable first and last impressions during their stay.

Key duties include guest ambassadorship, ensuring satisfaction throughout the guest journey, handling check-in/check-out, and processing charges accurately and securely.

Qualifications

• Experience with Opera Cloud is highly regarded.

Responsibilities

• Act as an ambassador of the Resort, ensuring all guests feel welcome.
• Ensure guest satisfaction at all points in the guests journey.
• Processing all check in and check out.
• Process hotel charges to guests' accounts, ensuring bills are accurate and that payments are processed correctly and securely.

Job description

Voyages Indigenous Tourism Australia is seeking a Guest Service Agent to join the Front Office Team at Ayers Rock Resort in Yulara, NT. This on-site role focuses on welcoming guests, delivering exceptional front desk service, and creating memorable first and last impressions during their stay.

Key duties include guest ambassadorship, ensuring satisfaction throughout the guest journey, handling check-in/check-out, and processing charges accurately and securely.