Front Office Supervisor

Voyages Indigenous Tourism Australia; Yulara; Hybrid; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Relocation assistance

Staff pool

Gym access

Residents Club

Discounted accommodation

Resort discounts

On-shift meals

Job summary

Voyages Indigenous Tourism Australia at Ayers Rock Resort in Yulara, NT is seeking a Front Office Supervisor to lead the guest services team onsite. You will oversee daily front desk operations, supervise staff, and ensure guest satisfaction while maintaining key procedures.

Opera Cloud experience is highly regarded, and you will participate in training, deliver a high standard of service, and contribute to a welcoming guest experience in a unique location.

Qualifications

• Customer-focused Front Office professional with conflict resolution skills.
• Experience managing a Front Office team and leading daily operations.
• Ability to train new front office team members and uphold procedures.

Responsibilities

• Supervise the Front Office team and ensure adherence to procedures.
• Assist in training new front office staff and lead by example.
• Provide high-quality service, responding to guest enquiries and issues.

Skills

Customer service

Conflict resolution

Tools

Opera Cloud

Job description

An Epic Icon needs an Epic Team!

Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Front Office Supervisor to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.

We are seeking a customer focused and experienced Front Office professional with strong conflict resolution skills to lead and be part of our Front Office Team. This role will see you overseeing the daily operations of the hotels front office by managing a team of guest service agents, ensuring guest satisfaction, and ensuring that all processes and procedures are followed accurately and efficiently.

Key Duties

• Supervise the Front Office team and ensure all processes are adhered to in line with department procedures.
• Assist in the training of new front office team members and acts as a role model to team members.
• Provide a high standard of quality service to all guests by responding to all enquiries and issues efficiently.

***Experience with Opera Cloud is highly regarded***

The Best Part

The highlight of being a Front Office Supervisor here is the opportunity to work in a beautiful location, interact with guests from around the globe, and develop valuable skills in hospitality management.

Our resort offers a range of attractive incentives to make your employment experience with us even better, such as discounted accommodation, competitive pay, resort discounts, delicious on-shift meals, and a relocation assistance payment of up to $700. In addition, you'll have access to our staff pool, gym, and Residents Club. When you're off the clock, take advantage of your free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations.

We're Committed to Your Growth

We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable.

This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime.

A National Criminal History Check is a mandatory step in the recruitment process.

• Relocate to Ayers Rock Resort, NT for a once in a lifetime experience.
• Small town, big community feel with staff pool, gym and weekly activities.
• Affordable accommodation, shift meals, resort discounts to cut cost of living.