Front Office Assistant Manager

Voyages Indigenous Tourism Australia; Yulara; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounted accommodation

Resort discounts

On-shift meals

Relocation assistance

Staff pool

Gym

Residents Club

Job summary

Ayers Rock Resort in Yulara, NT seeks a Front Office Assistant Manager to live and work onsite, leading the front office team and ensuring guest satisfaction in a 4/5 star environment.

The role focuses on supervising day-to-day operations, training and performance management, and acting as a role model in guest interactions, with Opera Cloud experience highly regarded.

Qualifications

• Must have prior experience as Assistant Manager or Supervisor in a 4/5 star environment.
• Experience with Opera Cloud is highly regarded.
• Strong front office and guest services leadership.

Responsibilities

• Oversee training, development and performance management of front office team.
• Develop and implement departmental policies and standards.
• Maintain communication between front desk, concierge and housekeeping.

Skills

Front Office Management

Team Leadership

Guest Service

Interdepartmental Coordination

Tools

Opera Cloud

Job description

An Epic Icon needs an Epic Team!

Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Front Office Assistant Manager to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.

We are seeking a Front Office professional with previous experience as an Assistant Manager or Supervisor in a 4/5 star environment to manage our Front Office Team. This role will see you ensure the highest level of guest satisfaction is maintained in all reception and front office operations, to supervise the front office team in their day-to-day operations and to act as an example in all guest interactions

Key Duties

• Oversee training, development and performance management of team members in consultation with Front Office Manager


• Develop and implement departmental policies, procedures, checklists and standards to assist the Front Office Manager


• Maintain an open line of communication between the front desk, concierge and the housekeeping teams at all times to provide high level of customer service

***Experience with Opera Cloud is highly regarded***

The Best Part

The highlight of being a Front Office Assistant Manager here is the opportunity to work in a beautiful location, interact with guests from around the globe, and develop valuable skills in hospitality management.

Our resort offers a range of attractive incentives to make your employment experience with us even better, such as discounted accommodation, competitive pay, resort discounts, delicious on-shift meals, and a relocation assistance payment of up to $700. In addition, you'll have access to our staff pool, gym, and Residents Club. When you're off the clock, take advantage of your free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations.

We're Committed to Your Growth

We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable.

This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime.

A National Criminal History Check is a mandatory step in the recruitment process.

• Relocate to Ayers Rock Resort, NT for a once in a lifetime experience.


• Small town, big community feel with staff pool, gym and weekly activities.


• Affordable accommodation, shift meals, resort discounts to cut cost of living.