Front Desk & Customer Service Administrator (Growth Path)

Labour Connect; Sydney; On-site; AUD 52,000 - 60,000; Full time

Job summary

Labour Connect in Sydney, NSW is seeking a Customer Service Administrator to support a busy front-of-house desk. You’ll welcome customers, handle enquiries, and process transactions with accuracy, working closely with operations, warehouse and delivery teams.

A proactive communicator with data entry and CRM skills will thrive in this hands-on role. You'll be professional, approachable and detail-oriented, able to juggle multiple requests while maintaining polished customer service.

Qualifications

• Customer-focused with strong organisational skills and attention to detail.
• Able to manage multiple tasks while maintaining a welcoming experience.

Responsibilities

• Welcome customers in person, by phone and by email.
• Process orders, payments, refunds and other transactions accurately.
• Maintain CRM data and assist with CRM records.
• Support operations, warehouse and delivery teams.
• Ensure front desk area presents capabilities and professionalism.

Skills

Customer service

Reception

Data entry

CRM

Phone handling

Email handling

Tools

CRM

Database management

Scheduling

Job description

Labour Connect in Sydney, NSW is seeking a Customer Service Administrator to support a busy front-of-house desk. You’ll welcome customers, handle enquiries, and process transactions with accuracy, working closely with operations, warehouse and delivery teams.

A proactive communicator with data entry and CRM skills will thrive in this hands-on role. You'll be professional, approachable and detail-oriented, able to juggle multiple requests while maintaining polished customer service.