Front Desk & Client Services Officer (Casual)

Cafs; Ballarat; On-site; AUD 56,000 - 60,000; Full time

Job summary

Cafs in Ballarat and Bacchus Marsh is seeking a Client Services Officer to be the welcoming first point of contact for clients, visitors and stakeholders, helping people connect with the right Cafs services and support. You will provide information and coordinate referrals to the appropriate practitioner or program.

You will work with the broader Client Services team to deliver high-quality administration and front‑of‑house support, maintain a safe, inclusive and professional environment, and

Responsibilities

• Undertake reception and administrative functions across the Ballarat and Bacchus Marsh sites.
• Provide high-quality customer service and accurate information about Cafs services and programs.
• Triage referrals into Cafs, coordinate intake appointments and service enquiries, record client information.
• Develop and maintain knowledge of internal and external services to support service navigation.
• Support front-of-house operations through administrative and service coordination activities.
• Maintain a welcoming, safe, inclusive and professional environment for clients, visitors and stakeholders.
• Apply TBRI principles in all interactions, identify, respond to and report risks, and follow alert and duress procedures as required.
• Participate in team meetings, professional development, supervision and reflective practice, and contribute to continuous improvement across the team and organisation.

Job description

Cafs in Ballarat and Bacchus Marsh is seeking a Client Services Officer to be the welcoming first point of contact for clients, visitors and stakeholders, helping people connect with the right Cafs services and support. You will provide information and coordinate referrals to the appropriate practitioner or program.

You will work with the broader Client Services team to deliver high-quality administration and front‑of‑house support, maintain a safe, inclusive and professional environment, and