Front Desk & Client Experience Specialist

Bentleys; Gold Coast City; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

5 weeks annual leave (including a 2‑wk

Bentleys Learning Pathway Program

Salary packaging options

50% off Goodlife Gym memberships

Employee Assistance Program (EAP)

Dress for Your Day

Access to senior staff and Partners

Social Club

Job summary

Dickfos Dunn, a respected Chartered Accounting firm on the Gold Coast now part of the Bentleys Queensland network, seeks a professional and personable Receptionist to be the face of our office. You will welcome clients, manage calls, and ensure the front desk runs smoothly.

This hands-on role offers variety, a friendly team, and opportunities to develop while delivering exceptional client service in a collaborative, professional environment.

Qualifications

• Previous experience in receptionist or front-of-house roles.
• Excellent verbal and written communication skills.
• Professional and polished presentation.
• Strong organisational skills and attention to detail.
• Proficient with Microsoft Office, Outlook and Teams.
• Proactive and team-oriented attitude.
• Ability to manage multiple tasks while maintaining high service standards.
• Commitment to delivering an exceptional client experience.

Responsibilities

• Welcome clients, manage incoming calls and enquiries.
• Maintain reception and client-facing areas.
• Provide administrative support across the business.
• Create a warm, professional and organised environment.
• Be the face and voice of the business, upholding its professional reputation.

Skills

Customer service

Verbal communication

Written communication

Organisational skills

Tools

Microsoft Office (Outlook/Teams)

Job description

Dickfos Dunn, a respected Chartered Accounting firm on the Gold Coast now part of the Bentleys Queensland network, seeks a professional and personable Receptionist to be the face of our office. You will welcome clients, manage calls, and ensure the front desk runs smoothly.

This hands-on role offers variety, a friendly team, and opportunities to develop while delivering exceptional client service in a collaborative, professional environment.