Receptionist

Bentleys Australia and New Zealand; Gold Coast City; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

5 weeks annual leave

Structured career development (Bentles

Salary packaging options

Employee Assistance Program (EAP)

Dress for Your Day

Access to senior staff and Partners

Job summary

Bentleys Australia and New Zealand on the Gold Coast is seeking a friendly Receptionist to be the face of our office.

You will greet clients, handle incoming calls, manage reception areas and provide administrative support to the team to ensure a smooth and professional client experience.

This role suits someone who enjoys people, is proactive, organised, and can maintain a calm, friendly presence in a busy front desk environment.

Qualifications

• Previous experience in a receptionist, customer service, hospitality or front-of-house position.
• Excellent verbal and written communication skills.
• Professional and polished presentation.
• Strong organisational skills and attention to detail.
• Confidence using Microsoft Office, including Outlook and Teams.
• A proactive and team-oriented approach.
• Ability to manage multiple tasks while maintaining high service standards.
• Commitment to delivering an exceptional client experience.

Responsibilities

• Welcome clients and visitors and direct them appropriately.
• Answer and transfer incoming calls and respond to enquiries.
• Maintain reception and client-facing areas; keep spaces tidy and professional.
• Provide administrative support to the team and assist with basic tasks.
• Contribute to a warm, welcoming, and organised office environment.

Skills

Front-of-house experience

Excellent communication

Organisational skills

Customer service mindset

Tools

Microsoft Office

Outlook

Teams

Job description

About Us

At Dickfos Dunn, we've proudly supported individuals, families, and businesses across the Gold Coast since 1981. As a respected Chartered Accounting firm based in Southport, we've built our reputation on delivering personalised service, practical advice, and long-term client relationships.

About Us

At Dickfos Dunn, we've proudly supported individuals, families, and businesses across the Gold Coast since 1981. As a respected Chartered Accounting firm based in Southport, we've built our reputation on delivering personalised service, practical advice, and long-term client relationships. Now as part of the Bentleys Queensland network, we combine our strong local presence and deep community connections with the broader expertise, resources, and opportunities available through one of Queensland's leading accounting and advisory groups. This exciting next chapter allows us to offer even greater value to our clients while creating new opportunities for our people. We provide a comprehensive range of accounting, taxation, business advisory and specialist services to a diverse client base, from individuals and small businesses through to larger organisations. Our collaborative and client-focused approach ensures we deliver tailored solutions that help our clients achieve their goals with confidence.

About The Role

We're looking for a professional and personable Receptionist to be the face of our Gold Coast office. As the first point of contact for clients, visitors and team members, you will play a key role in delivering an exceptional client experience and ensuring our office operates smoothly and efficiently.

This is a varied and hands-on role where no two days are the same. You'll welcome clients, manage incoming calls and enquiries, maintain reception and client-facing areas, and provide administrative support across the business. Your ability to create a warm, professional and organised environment will be central to the success of our team and the experience we provide to clients.

This role would suit someone who genuinely enjoys working with people and takes pride in providing outstanding customer service. You'll be confident answering phones, building rapport with clients and stakeholders, and ensuring every interaction leaves a positive impression. We are looking for someone who is approachable, proactive and enjoys being at the centre of a busy office environment, helping to keep everything running smoothly while supporting those around them.

As the face and voice of the business, you'll play an important role in upholding our professional reputation and contributing to the welcoming and collaborative culture that Dickfos Dunn is known for.

About You

You are someone who genuinely enjoys helping people and takes pride in creating a positive first impression. Professional, organised and approachable, you can confidently juggle competing priorities while maintaining a calm and friendly manner.

To Be Successful In This Role, You Will Bring

• Previous experience in a receptionist, customer service, hospitality or front-of-house position
• Excellent verbal and written communication skills
• A professional and polished presentation
• Strong organisational skills and attention to detail
• Confidence using Microsoft Office, including Outlook and Teams
• A proactive and team-oriented approach
• The ability to manage multiple tasks while maintaining high service standards
• A commitment to delivering an exceptional client experience

Most importantly, you'll be someone who enjoys building relationships, takes ownership of their work, and is passionate about creating a welcoming and professional environment for our clients, visitors and team.

Our Benefits

• 5 weeks annual leave (including a 2-week Christmas shut down period)
• Bentleys Learning Pathway Program - structured career development
• Salary packaging options to maximise take-home pay
• 50% off Goodlife Gym memberships
• Employee Assistance Program (EAP) - confidential mental health support
• 'Dress for Your Day' flexible dress code
• Access to senior staff and Partners invested in your development
• Social Club - EOFY and Christmas parties and quarterly mingles