Front Desk & Client Experience Lead - Skincare Clinic

National Salon & Spa Recruitment; Central Coast Council; On-site; AUD 43,000 - 62,000; Part time

Benefits offered by this job

Above-Award remuneration

Staff discounts

Established clinic with loyal clients

Supportive team

Job summary

Frangipani Skin and Body Clinic, Ballina's leading anti-ageing clinic, is seeking a polished Clinic Coordinator / Front Of House to join a warm, professional team. You will welcome clients, manage bookings, and work closely with the Director to ensure an exceptional client experience.

2 days per week (Tuesday and Wednesday, 8:30–6:30), with above-award remuneration and staff discounts. Familiarity with Phorest, Canva, and social media is highly valued in a busy clinic setting.

Qualifications

• Experienced and confident with Phorest - ESSENTIAL.
• Warm, engaging and naturally great with people.
• Highly organised with excellent attention to detail.
• Confident multitasking in a busy environment.
• Professional, reliable and well presented.
• Passionate about beauty and skincare.
• Confident discussing treatments, products and services.
• A positive team player who genuinely cares about clients.

Responsibilities

• Welcoming clients and providing exceptional customer service.
• Managing appointments, bookings, confirmations and enquiries.
• Coordinating therapist and practitioner schedules.
• Using Phorest Booking System for bookings and client management.
• Answering calls, emails and messages.
• Processing payments and general reception administration.
• Rebooking clients and supporting client retention.
• Confidently discussing treatments, skincare and products.
• Supporting product sales, memberships, packages and promotions.
• Maintaining a beautiful, professional clinic environment.
• Proficient in Canva and social media.
• Client confidentiality is essential.

Skills

Phorest Booking System

Customer service

Organisational skills

Multitasking

Skincare knowledge

Canva

Social media

Tools

Phorest

Canva

Job description

Frangipani Skin and Body Clinic, Ballina's leading anti-ageing clinic, is seeking a polished Clinic Coordinator / Front Of House to join a warm, professional team. You will welcome clients, manage bookings, and work closely with the Director to ensure an exceptional client experience.

2 days per week (Tuesday and Wednesday, 8:30–6:30), with above-award remuneration and staff discounts. Familiarity with Phorest, Canva, and social media is highly valued in a busy clinic setting.