Medical Receptionist FT/PT

Inigo Cosmetic; Albion; On-site; AUD 42,000 - 65,000; Full time

Benefits offered by this job

Professional team environment

Luxurious modern work environment

Discounts on treatments and products

Complimentary monthly facial and model

Incentives for clinic/worked outcomes

Varied daily duties

Learning new skills

Job summary

Inigo Cosmetic in Queensland, Albion, Australia is seeking a part‑time or full‑time Receptionist with outstanding interpersonal skills for a premium aesthetics clinic environment.

You will be the first point of contact, handling bookings, patient flow, and client experience across surgical and non-surgical services. The role offers varied daily duties and opportunities to learn new skills within a luxury clinical setting.

Qualifications

• Previous reception experience essential, preferably in medical/cosmetic/day spa/beauty fields.
• Knowledge of cosmetic surgery industry highly regarded
• Good grammar, spelling, arithmetic, and Grade 12 education
• Proficient with Microsoft Office (Word, Excel) and Mailchimp
• Experience using clinic management software (Cliniko/Phorest) and Xero is beneficial
• Confidence using cameras and social media
• Strong organisational and time management skills
• Outgoing, friendly phone manner; honesty and reliability essential

Responsibilities

• Reception duties: answer phone enquiries, monitor emails, book patients, greet patients, monitor patient flow, follow clinic protocols, filing, cashiering/end of day accounts.
• Patient photography - 2D and 3D.
• Sales: engage with clients about services and products; encourage bookings.
• Maintain scheduling; monitor waitlists and call lists.
• Stocktake and product orders.
• Treatment room setup and turnover; prepare clients for treatments.
• Setup clients on body contouring machines and LED; assist where needed.
• Share in basic clinic cleaning tasks.

Skills

Reception experience

Medical/cosmetic knowledge

Microsoft Office

Clinic software Cliniko/Phorest

Xero knowledge

Social media

Time management

Attention to detail

Phone manners

Education

Grade 12 education

Tools

Cliniko

Phorest

Xero

Job description

Inigo is in search of a part time or full time Receptionist with amazing inter-personal skills, an approachable and friendly manner and a passion for the cosmetic industry.

At Inigo Cosmetic we are dedicated to providing a bespoke experience for each of our clients, delivering healthy, glowing, beautiful skin and bodies in a luxury environment. Our clinic encompasses a wide range of aesthetic services including cosmetic surgery, cosmetic injectables, body sculpting, wellness, skin rejuvenation technologies and dermal therapies.

We are looking for an experienced, well presented and reliable receptionist who can commit to being with our clinic for the long term. The successful applicant will be someone who enjoys a dynamic workplace, learning new skills, engaging with clients and taking a genuine interest in the aesthetic journey of both our surgical and non-surgical clients. We are a close team which believes in providing a premium aesthetic experience. Client comfort and satisfaction is our number one goal and being the first point of contact, our receptionists need to promote this philosophy in all aspects of their work.

The successful applicant will have:

• Previous reception / customer service experience essential, preferably in the medical / cosmetic / day spa / beauty therapy fields.


• Knowledge of the cosmetic surgery industry would be highly regarded


• Good grammar, spelling, arithmetics (minimum Grade 12 education)


• Good computer skills (fluent with Microsoft office, word, excel & Mailchimp)


• Experience using clinic management software (Cliniko and Phorest ideally) and Xero would be beneficial


• Confidence using cameras and social media


• Strong organisational and time management skills and attention to detail


• The ability to learn quickly, work independently and perform tasks accurately


• An outgoing, friendly nature and a lovely phone manner


• Honesty and reliability essential

The role:

• Reception duties - answer phone enquiries, monitor emails, make patient bookings, greet patients, monitor and ensure patient flow, follow clinic protocols, filing, cashier / receipting / end of day accounts / banking


• Patient photography - 2D and 3D


• Sales - Engage with clients about our services and products and encourage bookings


• Maintain efficient scheduling and monitor waitlists/call lists


• Stocktake, order products as required


• Treatment room setup and turnover


• Setup clients on body contouring machines and LED


• Prepare clients for treatments


• Share in basic clinic cleaning tasks

Incentives:

• Professional and supportive team environment


• A luxurious, modern work environment


• Discounts on treatments and products. Complementary monthly facial and training model opportunities.


• Whole clinic and individual based incentives


• Varied daily duties


• The opportunity to learn new skills


• Further employment opportunities as the clinic grows

Right to live and work:

You must have the right to live and work in Australia to apply for this position.