Community Health Admin & Front Desk Specialist

Monash Health; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Work-life balance

Supportive team

Variety in role

Training and development

Job summary

Monash Health is seeking an experienced Administration Officer for the Community Operational Support team at Dandenong. You will be the first point of contact for patients, families and visitors, delivering a welcoming, professional and efficient service while supporting daily site operations.

This varied role covers reception, calls, appointments, data entry and collaboration with clinical teams to enhance patient experience.

Qualifications

• Experience in health administration or similar customer-facing role.
• Excellent communication, interpersonal and customer service skills.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities in a busy environment.
• Proficient with MS Word, Excel and Outlook; experience with databases or appointment systems.
• Current Victorian driver's licence; willingness to work across sites.

Responsibilities

• Provide friendly, professional reception and customer service.
• Manage incoming calls, enquiries, appointments and interpreter bookings.
• Maintain accurate patient records and data entry.
• Assist with daily reporting, site operations and administration portfolios.
• Collaborate with clinical teams to support a positive patient experience.

Skills

Reception & customer service

Communication skills

Organisational skills

Data entry & databases

Driver's licence

Tools

Microsoft 365

Job description

Monash Health is seeking an experienced Administration Officer for the Community Operational Support team at Dandenong. You will be the first point of contact for patients, families and visitors, delivering a welcoming, professional and efficient service while supporting daily site operations.

This varied role covers reception, calls, appointments, data entry and collaboration with clinical teams to enhance patient experience.