Freight Investigator: Resolve Discrepancies & Enquiries

agreenspace; Melbourne; Hybrid; CAD 64,000 - 83,000; Full time

Benefits offered by this job

Competitive salary

Upskilling & mentoring

Flexible work from home

Parental leave

Peer recognition

Inclusive workplace

Job summary

Team Global Express is seeking a Freight Investigator to join our Operations team at Melbourne Airport. You will locate and investigate freight discrepancies, resolve customer enquiries, and support efficient outcomes across depots using Salesforce.

You will work with internal teams to identify root causes, maintain accurate records, and contribute to process improvements while delivering outstanding service to customers with empathy and urgency.

Qualifications

• Good computer literacy and ability to learn freight management, tracking and CRM systems.
• Strong organizational skills in a time-sensitive environment.
• Excellent communication and customer-centric mindset.

Responsibilities

• Conduct physical depot searches to locate freight and resolve customer enquiries.
• Manage Salesforce activities, ensuring accurate updates and timely resolution.
• Investigate issues involving re-delivery, re-direction, damaged freight, unidentified freight, and depot collections.
• Collaborate with other depots and internal teams to investigate and resolve freight issues.
• Maintain scanning compliance and ensure freight is processed efficiently.
• Provide excellent customer service with empathy and urgency.
• Identify opportunities for process improvement and contribute to continuous improvement.

Skills

Excel

Freight systems

Customer service

Communication

Tools

Salesforce

Job description

Team Global Express is seeking a Freight Investigator to join our Operations team at Melbourne Airport. You will locate and investigate freight discrepancies, resolve customer enquiries, and support efficient outcomes across depots using Salesforce.

You will work with internal teams to identify root causes, maintain accurate records, and contribute to process improvements while delivering outstanding service to customers with empathy and urgency.