Fraud & Scams Operations Lead

The Star Gold Coast; Sydney; Presencial; AUD 140.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary meals on site

Discounted parking

Restaurant discounts up to 30%

Mental Health and Wellbeing services

Diversity & Inclusion focus

Descripción de la vacante

The Star Sydney is seeking a Fraud Manager to lead the Fraud & Scams Operations function. You will oversee day-to-day fraud activities, drive risk-based decisions, and ensure customer protection across products and operations.

You will manage investigations, mentor Fraud Analysts, and collaborate with stakeholders to strengthen controls and governance, delivering measurable protection outcomes in a regulated environment.

Formación

• Extensive experience in fraud operations, investigations, and case management within complex regulated environments.
• Proven success leading high-performing operational teams.
• Deep understanding of fraud typologies, scam risks, and fraud risk management frameworks.
• Demonstrated experience managing complex fraud investigations and incidents.
• Experience evaluating fraud controls and detection effectiveness and implementing improvements through governance processes.
• Strong stakeholder management and communication skills with the ability to influence outcomes across levels.
• Exceptional analytical, problem-solving, and decision-making capabilities.

Responsabilidades

• Lead day-to-day Fraud & Scams Operations activities.
• Oversee fraud investigations and customer protection outcomes.
• Review and approve complex, high-risk fraud cases within delegated authority.
• Act as the primary escalation point for Fraud Analysts; identify threats and control vulnerabilities.
• Support fraud risk assessments and control effectiveness reviews.
• Analyse fraud trends, detection performance, and investigation outcomes.
• Drive continuous improvement of fraud processes, controls and operational effectiveness.
• Lead, coach, and develop a high-performing team of Fraud Analysts.
• Manage team performance, capability development, and workforce planning.
• Prioritise and allocate resources to support fraud risk and priorities.

Conocimientos

Fraud operations

Investigations

Case management

Regulated environments

Stakeholder management

Analytical thinking

Descripción del empleo

The Star Sydney is seeking a Fraud Manager to lead the Fraud & Scams Operations function. You will oversee day-to-day fraud activities, drive risk-based decisions, and ensure customer protection across products and operations.

You will manage investigations, mentor Fraud Analysts, and collaborate with stakeholders to strengthen controls and governance, delivering measurable protection outcomes in a regulated environment.