Fraud Operations Lead

The Star Entertainment Group; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Complimentary meals on site

Discounted parking

Up to 30% discounts across restaurants

Mental Health and Wellbeing services

Diversity & Inclusion focus areas

Job summary

The Star Sydney is seeking a Fraud Manager to lead the Fraud & Scams Operations function, driving effective identification, assessment, and mitigation of fraud and scam risks across customers, products, and operations.

You will oversee day-to-day fraud operations, investigations, case management, escalations, reporting, and continuous improvement, while collaborating with stakeholders to strengthen controls and customer protection within approved policies and authorities.

Qualifications

• Extensive experience in fraud operations, investigations, and case management in a complex regulated environment.
• Proven success leading high-performing operational teams.
• Deep understanding of fraud typologies, scam risks, and risk management frameworks.
• Experience managing complex fraud investigations and incidents.
• Experience evaluating controls and improving detection through governance processes.
• Strong stakeholder management and communication skills.
• Analytical, problem-solving, and decision-making capabilities.

Responsibilities

• Lead day-to-day Fraud & Scams Operations activities
• Oversee fraud investigations and customer protection outcomes
• Review and approve complex, sensitive, and high-risk fraud cases within delegated authority
• Act as the primary escalation point for Fraud Analysts. Identify emerging fraud threats, trends, and control vulnerabilities
• Support fraud risk assessments and control effectiveness reviews
• Analyse fraud trends, typologies, detection performance, and investigation outcomes
• Drive continuous improvement of fraud processes, controls, and operational effectiveness
• Lead, coach, and develop a high-performing team of Fraud Analysts
• Manage team performance, capability development, and workforce planning
• Prioritise and allocate resources to support fraud risk and operational priorities

Skills

Fraud operations

Investigations

Team leadership

Stakeholder management

Communication skills

Analytical thinking

Job description

The Star Sydney is seeking a Fraud Manager to lead the Fraud & Scams Operations function, driving effective identification, assessment, and mitigation of fraud and scam risks across customers, products, and operations.

You will oversee day-to-day fraud operations, investigations, case management, escalations, reporting, and continuous improvement, while collaborating with stakeholders to strengthen controls and customer protection within approved policies and authorities.