Fraud Manager

Star Entertainment Group; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Meal on site

Parking discounts

Restaurant discounts (up to 30%)

Mental Health services

Diversity & Inclusion focus

Job summary

The Star Sydney is seeking an experienced Fraud Manager to lead the Fraud & Scams Operations function. You will drive identification, assessment, and mitigation of fraud risks across customers, products, and operations, ensuring strong controls and customer protection outcomes.

You will oversee day-to-day fraud operations, investigations, escalations, reporting, and continuous improvement, while partnering with stakeholders to balance customer outcomes with regulatory obligations.

Qualifications

• Extensive experience in fraud operations, investigations, and case management in regulated environments.
• Proven success leading high-performing operational teams.
• Deep understanding of fraud typologies, scam risks, and risk management frameworks.
• Experience evaluating controls and improving detection through governance processes.
• Strong stakeholder management and communication skills.
• Analytical, problem-solving, and decision-making capabilities.

Responsibilities

• Lead day-to-day Fraud & Scams Operations activities.
• Oversee fraud investigations and customer protection outcomes.
• Review and approve high-risk fraud cases within delegated authority.
• Serve as primary escalation point for Fraud Analysts; identify threats and vulnerabilities.
• Support fraud risk assessments and control effectiveness reviews.
• Analyze fraud trends, detection performance, and investigation outcomes.
• Drive continuous improvement of fraud processes and controls.
• Lead, coach, and develop a high-performing team of Fraud Analysts.
• Manage team performance and workforce planning.
• Prioritize and allocate resources to fraud risk priorities.

Skills

Fraud operations

Investigations

Case management

People leadership

Governance

Stakeholder management

Data analytics

Risk assessment

Job description

Reporting to the Senior Manager Transaction Monitoring & Fraud Operations, the Fraud Manager will lead The Star Sydney's Fraud & Scams Operations function, ensuring the effective identification, assessment, management, and mitigation of fraud and scam risks across customers, products, and operations.

The role is responsible for the day-to-day leadership of fraud operations, including monitoring, investigations, case management, escalations, reporting, quality assurance, and continuous improvement. Working closely with stakeholders across the business, the Fraud Manager will drive customer protection outcomes, strengthen fraud controls, and enhance The Star's fraud risk management capability while ensuring compliance with approved policies, procedures, and delegated authorities.

This is a fantastic opportunity where you can put your skills and knowledge to the test and help deliver a thrilling new era for the Financial Care team.

A few of your responsibilities:

• Lead day-to-day Fraud & Scams Operations activities
• Oversee fraud investigations and customer protection outcomes
• Review and approve complex, sensitive, and high-risk fraud cases within delegated authority
• Act as the primary escalation point for Fraud Analysts. Identify emerging fraud threats, trends, and control vulnerabilities
• Support fraud risk assessments and control effectiveness reviews
• Analyse fraud trends, typologies, detection performance, and investigation outcomes
• Drive continuous improvement of fraud processes, controls, and operational effectiveness
• Lead, coach, and develop a high-performing team of Fraud Analysts
• Manage team performance, capability development, and workforce planning
• Prioritise and allocate resources to support fraud risk and operational priorities

What we will be looking for:

• Extensive experience in fraud operations, investigations, and case management within complex regulated environments.
• Proven success leading high-performing operational teams.
• Deep understanding of fraud typologies, scam risks, and fraud risk management frameworks.
• Demonstrated experience managing complex fraud investigations and incidents.
• Experience evaluating fraud controls and detection effectiveness and implementing improvements through established governance processes.
• Strong stakeholder management and communication skills, with the ability to influence outcomes across all levels of the business.
• Exceptional analytical, problem-solving, and decision-making capabilities.

About you:

You are an experienced fraud professional and people leader with a passion for protecting customers and businesses from fraud and scam threats. You bring extensive experience in fraud operations, investigations, and risk management within a complex, regulated environment and thrive in leading teams through evolving risk landscapes.

With a strong understanding of fraud typologies, scam risks, and fraud risk management frameworks, you are confident managing complex and high-risk matters while balancing customer outcomes, regulatory obligations, and commercial priorities. You excel at using data, insights, and investigative findings to identify emerging risks, strengthen controls, and drive operational improvements.

A collaborative and influential leader, you are skilled at coaching and developing high-performing teams, building strong stakeholder relationships, and fostering a culture of accountability, continuous improvement, and customer protection.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values =Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awardedWGEA Employer of Citation for Gender Equality(2022-24) and has been recognised as a2024 GOLD Employerby the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!