Forestry Tech Support Specialist | Field, Telemetry & Training

John Deere; Melton; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Tool of trade vehicle provided

Health and safety programs

Permanent full-time opportunity

Zusammenfassung

Waratah in Melton, Victoria is seeking a Customer Support Specialist to join our team. You will deliver frontline support for forestry equipment, digital solutions, and simulator platforms, while fostering strong relationships with customers and dealers across Australia and the Asia-Pacific region.

You will combine field-based engagement with emerging technologies, ensuring high uptime, productive machines, and effective adoption of connected forestry solutions.

Qualifikationen

• Experience in customer support, product support, service operations, or technical field support.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and relationship management abilities.
• Ability to work independently while managing multiple priorities.
• Strong computer literacy and confidence with digital platforms.

Aufgaben

• Territory-based customer support with forestry equipment and digital solutions.
• Provide technical support and troubleshooting for forestry systems and simulators.
• Coordinate simulator deployments, updates and training sessions.
• Support machine connectivity, telematics, and data solutions.
• Travel periodically within Australia to client sites and dealers.

Kenntnisse

Customer support

Technical field support

Mechanical aptitude

Communication skills

Independent work

Travel willingness

Jobbeschreibung

Waratah in Melton, Victoria is seeking a Customer Support Specialist to join our team. You will deliver frontline support for forestry equipment, digital solutions, and simulator platforms, while fostering strong relationships with customers and dealers across Australia and the Asia-Pacific region.

You will combine field-based engagement with emerging technologies, ensuring high uptime, productive machines, and effective adoption of connected forestry solutions.